JOY MARIAN LORIAGA
Quezon City
Work Preference
Summary
Highly organized and client-focused administrative professional with a strong background in customer service, appointment scheduling, and data management. Skilled in handling high-volume calls, managing calendars, and maintaining accurate client records with precision and confidentiality. Adept at email correspondence, organizing documents, and supporting marketing and administrative tasks. Known for a proactive approach, excellent communication skills, and the ability to learn new systems quickly to ensure smooth and efficient operations.
Overview
6
6
years of professional experience
Work History
ADMIN/THERAPY ASSISTANT/BILLING SPECIALIST
State of Mind Health & Wellness
, Maryland
07.2025 - Current
- Answering phones, providing customer support, and managing company emails.
- Scheduling clients, managing the provider/company calendar, sending appointment confirmations and reminders, and rescheduling appointments with calendar updates.
- Assisting with ordering labs and downloading/migrating data to EHR. Communicating with pharmacies regarding refill request and prior authorizations.
- Manages and maintains files, records, and correspondence digital copies.
- Completing Prior Authorization for medication and insurances.
- Verifying insurances, initiating requests, submission of clinical notes, and checking/updating status.
- Sending/receiving documentation to/from clients and vendors including but not limited to requesting signatures, faxing, obtaining PHI in accordance with HIPAA guidelines, and release of information handling.
- Coordinate document review between internal stakeholders.
- Research and obtain relevant information from other organizations or agencies.
- Consistent follow up to ensure documents are processed in a timely manner.
- Reviewing therapy notes to ensure they meet billing criteria.
- Carries out administrative duties such as filing, typing, copying, scanning etc.
- Psychiatric Intakes and Clinical assistance with completing PHQ-9, GAD-7, and MDQ screenings with new and existing clients via telehealth platform.
- Complete referrals and discharge summaries for Medical Director.
- Complete documentation for mental health progress notes for Medical Director.
- Maintaining and updating Claims Sheet in Google Sheets and ensure accurate data entry.
- Checking EOB's against medical records/documentation for verification, ensuring payments post via EHR, clearinghouse, and various payment platforms etc.
- Manage denials/appeals including but not limited to checking/updating status with insurances.
- Sending out copay links weekly every Friday and keeping accurate records of payment/non-payment (Google Sheet).
- Submit claims weekly electronically.
- Enter dollar amount for CPT codes used on provider's timesheet.
- Verify client insurances and ensure they were entered accurately on provider's timesheet.
- Create Google Doc with steps for Billing & Provider Timesheet maintenance.
- Emailing providers explaining/detailing EHR/Timesheet discrepancies.
- Communicating with clients about their deductibles, copays, and any additional billing/insurance information needed.
- Setting up/managing company social media platforms, website, and various accounts.
- Manages the company website such as updating, editing and etc.
Virtual Assistant
Captivate Booths
02.2025 - 07.2025
- Create customized photo booth templates/overlays and send it over to his clients.
- Maintain and update databases, spreadsheets, and task lists with attention to detail.
- Use of Google Drive and Jot Form in importing and updating the data.
- Keep records and documents organized and easily accessible.
- Organize and monitor projects, ensuring deadlines and deliverables are met.
- Create video clips for content creation to be posted on the social media platform.
- Managed and updated product listings on the online store, including writing SEO-friendly descriptions, uploading product images and organize galleries, and setting up size/color variations in the Wix website.
- Handled inventory updates and stock monitoring.
- Maintained the accuracy of the product catalog and performed routine checks for pricing and availability.
- Used Excel and CSV files for bulk product uploads and inventory reports.
- Maintain accurate product catalogs.
- UK
Customer Service Representative
Inspiro Relia Inc. (Formerly SPI CRM)
09.2022 - 06.2025
- Supervise, mentor, and guide a team of customer service representatives.
- Monitor team performance and provide feedback, coaching, and training as needed.
- Manage KPI's, targets and objectives for the team, deliver results in accordance with the company's set goals and targets.
- Process various incoming calls and outgoing calls from numerous clients in accordance with established policies, procedures, and quality standards as well as any federal laws and regulations.
- Provide warm, empathetic, and attentive customer service via phone.
- Warmly engage with potential customers who have expressed interest in DISH Network services or products.
- Initiate conversations with customers via phone, chat, or other communication channels.
- Identifying customers' needs, clarify information, research every issue and providing solutions and if applicable, transfer the customer to the appropriate department.
Customer Service Representative
Alorica Teleservices
01.2020 - 08.2022
- Verify policyholder information, such as demographics and coverage status.
- Ensure all interactions comply with HIPAA guidelines and maintain patient confidentiality.
- Work closely with healthcare providers, insurance companies, and other departments to ensure seamless service.
- Update customer records and ensure accuracy.
- Explain billing procedures, payment options, and due dates.
- Provide detailed information about insurance policies, including coverage, benefits, premiums, deductibles, and copayments.
- Respond to questions regarding covered services, including doctor visits, prescription drugs, preventive care, and specialist referrals.
Education
Bachelor of Science - Hotel Restaurant and Tourism Management
Visayas State University
01.2013
Skills
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Excellent Communication Skills
- Strong Organizational Skills
- Attention to Detail
- Professionalism
- Initiative and Self-Motivation
- Ability to Work Independently
- Lead Generation Specialist
- Social Media Management
- Basic Graphic Design
- Email Marketing
- Administrative Support
Training Certificates
- HIPAA Compliance, Alison, 2025-06-01
- Internship Completion, Here's2CoolStuff Clothing, 2025-04-01
- Social Media and Graphics Design, 2025-04-01
- The VA Bar Training Completion, 2025-03-01
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
ADMIN/THERAPY ASSISTANT/BILLING SPECIALIST
State of Mind Health & Wellness
07.2025 - Current
Virtual Assistant
Captivate Booths
02.2025 - 07.2025
Customer Service Representative
Inspiro Relia Inc. (Formerly SPI CRM)
09.2022 - 06.2025
Customer Service Representative
Alorica Teleservices
01.2020 - 08.2022
Bachelor of Science - Hotel Restaurant and Tourism Management
Visayas State University