Summary
Overview
Work History
Education
Skills
Timeline
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Joy Lanzaderas

Admin Assistant
Pagadian, Province of Zamboanga del Sur

Summary

Dynamic professional with a proven track record at Teletech Cebu 3, excelling in customer service and office administration. Leveraged computer proficiency and exceptional time management to enhance team productivity and customer satisfaction. Achieved consistent monthly sales targets, demonstrating strong problem-solving skills and a commitment to excellence.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

AM Wholesale Deals
01.2022 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Maintained inventory of office supplies and placed orders.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Sales Associate

Avas Flowers® Florists
11.2023 - 05.2024
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Appointment Setter

Expedite BPO
07.2021 - 07.2022
  • Set appointments with salespeople and potential customers.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.
  • Acted as first point of contact and set appointments for prospective clients.
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.

Customer Service Representative

Teletech Cebu 3
12.2016 - 12.2017
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Bachelor of Science - Education

Western Mindanao State University
Pagadian, Province Of Zamboanga Del Sur, Philippines
05.2001 -

Skills

Office Administration

Administrative Support

Data Entry

Computer Skills

Microsoft Word

Customer Service

Computer Proficiency

Time Management

Timeline

Sales Associate

Avas Flowers® Florists
11.2023 - 05.2024

Administrative Assistant

AM Wholesale Deals
01.2022 - Current

Appointment Setter

Expedite BPO
07.2021 - 07.2022

Customer Service Representative

Teletech Cebu 3
12.2016 - 12.2017

Bachelor of Science - Education

Western Mindanao State University
05.2001 -

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Joy LanzaderasAdmin Assistant