Joy Francisco - Torres
Paranaque City
Summary
Highly experienced Executive Secretary with over 31 years of service at PLDT Inc., excelling in administrative and executive support roles. Proven track record in document management, scheduling, financial reporting, and procurement processes. Adept at handling confidential matters, preparing internal communications, and organizing high-level meetings and conferences. Skilled in budget preparation, cost control, and variance analysis. Possesses advanced proficiency in Microsoft Office and exceptional organizational and communication skills, ensuring seamless operations for senior executives. Detail-oriented, with a commitment to efficiency and excellence in every task.
Overview
32
32
years of professional experience
Work History
Executive Secretary
PLDT, Inc.
06.1997 - 05.2022
- Reported directly to the First Vice President (FVP) and assisted in implementing HR and administrative initiatives.
- Managed all incoming and outgoing communications for the Head, ensuring proper routing to relevant parties.
- Organized and updated internal files and records for efficient access and management.
- Prepared Internal Office Memos (IOM) and facilitated the documentation process.
- Monitored and controlled office supplies and internal forms to maintain operational efficiency.
- Scheduled appointments, meetings, and seminars/conferences for the FVP.
- Screened and prioritized telephone calls, visitors, and mail for effective communication flow.
- Handled confidential matters for the Head with discretion and professionalism.
- Prepared the Annual Operating Expense (Opex) Budget for the Group, monitored expenses, initiated cost-cutting measures, and performed variance analysis using AnaPlan.
- Managed the preparation, verification, and submission of the Head’s Management Expense Account (MEA) and Yearly Tax Receipts.
- Prepared Purchase Requests (PR) and Purchase Orders (PO) for Cost & Valuation activities.
- Served as a point of contact for Procurement and Vendors to address various concerns and requirements.
- Prepared IOMs and Requests for Proposals (RFP) for vendor payables and other correspondences.
- Followed up on project requests, inquiries, and billing matters to ensure timely resolution.
- Coordinated internal communications on behalf of the Head to streamline processes.
- Developed presentation materials for the FVP using Microsoft Office Suite for training and planning conferences.
- Acted as secretariat for major planning conferences and seminars outside the company as needed.
- Assisted in reporting and following up on telephone trouble reports from subscribers.
- Undertook additional duties as assigned, demonstrating flexibility and support for organizational goals.
Clerk
PLDT, Inc.
07.1990 - 06.1997
- Managed the receipt and documentation of all incoming and outgoing communications for the Head, ensuring timely routing to relevant stakeholders both within and outside the organization.
- Compiled and submitted the Daily Time Report (DTR) for all Market Planning staff.
- Monitored and maintained office supplies and internal forms, ensuring adequate stock levels.
- Organized and updated departmental files and records for efficient information retrieval.
- Screened telephone calls, visitors, and mail, facilitating effective communication.
- Prepared the Annual Operating Expense (Opex) Budget for the department.
- Executed additional duties as assigned, demonstrating adaptability and support for departmental needs.
Education
BS - Hotel & Restaurant Management
St. Scholastica’s College, Manila
04.2001 -
Skills
Administrative Support: 30 years of experience in secretarial and executive administrative roles
Document Management: Expertise in handling and organizing incoming/outgoing documents and coordinating with internal teams
Scheduling & Organization: Skilled in arranging meetings, conferences, and managing executive schedules
Financial Reporting & Budgeting: Proficient in preparing financial reports, budgets, variance analysis, and cost control measures
Internal Communications: Experience in drafting internal office memos and preparing presentations for executive use
Procurement & Vendor Management: Expertise in procurement processes, vendor coordination, and handling payments
Advanced Microsoft Office Skills: Proficient in Word, Excel, and PowerPoint for report generation, analysis, and presentations
Project Coordination: Managed logistics and coordination for major conferences and acted as secretariat during planning sessions
Confidentiality & Communication: Strong communication skills with experience handling sensitive information and high-level executive correspondence
Detail-Oriented: Keen attention to detail, especially in cost control and expense monitoring
Timeline
BS - Hotel & Restaurant Management
St. Scholastica’s College, Manila
04.2001 -
Executive Secretary
PLDT, Inc.
06.1997 - 05.2022
Clerk
PLDT, Inc.
07.1990 - 06.1997