Joy Famorcan
Manager
Romblon, Cajidiocan,Romblon
Summary
Motivated individual passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
14
14
years of professional experience
1
1
Language
Work History
Branch Manager
Bright Nails Spa
03.2017 - Current
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Assistant Training Officer
Nails.Glow
06.2010 - 12.2015
- Established personnel qualifications and coordinated onboarding activities.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Adjusted instructional strategies according to student needs and understanding of material.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
Beauty Therapist
Skin Perfect
09.2009 - 03.2010
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
Fairview, Quezon City , Philippines 04.2001 -
Skills
Employee Development
Timeline
Branch Manager
Bright Nails Spa
03.2017 - Current
Assistant Training Officer
Nails.Glow
06.2010 - 12.2015
Beauty Therapist
Skin Perfect
09.2009 - 03.2010
Bachelor of Science - Nursing
Our Lady of Fatima University
04.2001 -
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