Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Joy D. Juliano

Joy D. Juliano

Mabalacat, Province Of Pampanga,PAM

Summary

Highly proficient and versatile professional with a strong background in Project Coordination, Customer Service, and Back-office Support. With a 5-year track record of multitasking and effective time management, I excel at managing complex tasks from technical support and troubleshooting to client communication and order fulfillment. Expert in a suite of tools including Microsoft Office, Google Workspace, Netsuite, Adobe Acrobat, and Canva. Eager to apply a proactive approach to support new teams and clients.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Project Coordinator

HPG Brands - Hub Pen Company
03.2024 - Current
  • Drove cross-brand sales growth by developing leads and supporting order conversion through efficient project workflows.
  • Strategically sourced products to align with brand guidelines, ensuring consistency with project vision and client expectations.
  • Supported sales outreach by coordinating trade show participation, preparing idea submissions, and managing client follow-ups.
  • Ensured order accuracy by monitoring confirmations and validating POs with correct artwork, reducing processing errors.
  • Enhanced client experience through clear, timely email communication on orders, logistics, and project updates.
  • Maintained accurate client and vendor databases, improving team efficiency and record-keeping reliability.

Order Support/Backoffice

Majorel Clark Pampanga
09.2020 - 03.2023
  • Provided After Sales Support Services.
  • Identified and resolved tasks related to order shipping issues.
  • Answered customers' order queries through email.
  • Conducted shipping investigations and issued replacements when necessary.

Technical Support

Majorel Clark Pampanga
03.2023 - 10.2021
  • Provided thorough support and problem resolution for the customers
  • Identified, investigated, and resolved users’ problems pertaining to their mobile software, hardware and other similar concern
  • Provided knowledge base articles for customers to follow and make a follow up callback to ensure issue is resolve
  • Referred difficult issues to T2 while maintaining positive rapport with the customer

Customer Service Representative

IQOR Philippines Clark Pampanga
07.2015 - 08.2020
  • Resolved a wide range of customer issues and inquiries, including billing, sales, and technical support, consistently meeting or exceeding satisfaction targets.
  • Built positive customer relationships by providing exceptional "extra-mile" service, making customers feel valued and satisfied.
  • Conducted comprehensive troubleshooting to resolve service problems and reduce repeat calls.
  • Maintained detailed records of customer interactions to ensure a seamless service experience.

Education

Bachelor of Secondary Education -

Tarlac State University
01.2014

Skills

    Soft Skills:

  • Strong organizational skills
  • Strategic issue analysis
  • Proficient in both written and verbal communication
  • Attention to Detail
  • Adaptability & Self-Sufficiency

    • Technical Skills:

  • Microsoft Tools: Word, Excel, PowerPoint, MS Teams, Outlook
  • Google Workspace: Docs, Sheets, Calendar
  • Project Management Software: Asana, Netsuite
  • Other Tools: Canva, Adobe Acrobat
  • Data Management: Data Entry, Database Management

Certification

License Professional Teacher (August 2014)

Timeline

Project Coordinator

HPG Brands - Hub Pen Company
03.2024 - Current

Technical Support

Majorel Clark Pampanga
03.2023 - 10.2021

Order Support/Backoffice

Majorel Clark Pampanga
09.2020 - 03.2023

Customer Service Representative

IQOR Philippines Clark Pampanga
07.2015 - 08.2020

Bachelor of Secondary Education -

Tarlac State University

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Joy D. Juliano