Joy Caton
Pasig City
Summary
Versatile and results-driven professional with a proven track record at HGS in enhancing customer satisfaction through exceptional service and efficient problem-solving. Skilled in project management and computer literacy, I excel in fast-paced environments, demonstrating creativity and a keen attention to detail. Successfully implemented strategies at ABSI, significantly growing the community engagement.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
HGS
06.2022 - 01.2025
- Providing exceptional customer service by addressing inquiries, concerns, and complaints promptly and courteously
- Handling emails, or chats professionally and efficiently, maintaining a positive demeanor
Community Manager
ABSI
01.2021 - 01.2022
- Responding to inquiries, comments, and concerns from community members promptly and professionally
- Developing and implementing strategies to grow and maintain an active and vibrant community around a product, service, or brand
Cashier
Kenny Rogers Roasters
01.2017 - 01.2020
- Processing payments, including cash, credit/debit cards, and electronic transactions, while adhering to established procedures
- Taking customer orders accurately and efficiently, either at the counter or tableside, depending on the establishment
TSR (OJT) 750 Hrs.
Optimum Source Inc.
07.2019 - 12.2019
- Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware & software.
Education
Bachelor of Science - Information Technology
ICCT COLLEGES
03-2020
High School -
Sering National High School
01.2014
Skills
- Project Management
- Problem-Solving
- Creativity
- Computer Literate
- Data entry
- Time management
- Attention to detail
- Multitasking and organization
- Email Scheduling
- Customer service
Timeline
Customer Service Associate
HGS
06.2022 - 01.2025
Community Manager
ABSI
01.2021 - 01.2022
TSR (OJT) 750 Hrs.
Optimum Source Inc.
07.2019 - 12.2019
Cashier
Kenny Rogers Roasters
01.2017 - 01.2020
Bachelor of Science - Information Technology
ICCT COLLEGES
High School -
Sering National High School
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