Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JOY CARPIO

Retail Supervisor
Imus

Summary

A highly skilled and experienced Retail Supervisor with 10years of experience in the cosmetic industry. Seeking a challenging role in a dynamic retail environment to utilize my skills.

Overview

11
11
years of professional experience
2
2
years of post-secondary education
2
2
Certifications

Work History

VM Assistant

DIOR Beauty
11.2024 - 02.2025
  • Assist the VM Manager with all merchandising materials and resources.
  • Manage payments to all VM vendors and ensure timely processing of invoices.
  • Visit stores regularly to update and maintain planograms.

Retail Supervisor

LUXASIA RETAIL CORP
01.2024 - 11.2024
  • Company Overview: MAKE UP FOR EVER
  • Oversee the and manage store & BC to deliver Retail Sales target given Full Year
  • Analyze and review on store performance & individual BC
  • Conduct weekly store visit to checking overall testers, visual merchandise/displays, store supplies & review sales performance by Store & ME
  • Responsible for inventory stocks checking (Sellable, tester & GWP) by store, weekly check bincard vs physical stock during visit
  • Communicate in daily basis with store team (main PIC contact for store team) to help accommodate matters related to VM / store needs
  • Responsible for new product enrollments in Watson website & LRC
  • Consolidate competitor report (specific brands) from each store every end of month based on competitor activity & promotion in store
  • Manage store need monthly / quarterly related with VM, POP promotion (printing / display), supplies
  • Managed PR packing processes to ensure timely and accurate delivery of the products
  • PR relations with the KOL’s and led the promotexter to increase customer engagement.
  • Oversaw overall operations in PH, including sales and inventory management, staff supervision and customer service.

Senior Team Leader

LUXASIA RETAIL CORP
06.2020 - 12.2023
  • Company Overview: MAKE UP FOR EVER
  • Managed the daily operations of a high-end retail boutique, including staffing, scheduling, and training of sales associates
  • Assisted in Implementing visual merchandising strategies to enhance the customer experience and increase sales revenue
  • Provided exceptional customer service to ensure customer satisfaction and loyalty
  • Assisted in product knowledge training sessions for sales associates to improve their understanding of the brand and products
  • Assisted in the management of inventory control, ordering, and receiving of merchandise to maintain stock levels
  • Provided coaching and mentoring to junior team leads and newly hired sales associates

Junior Team Leader

LUXASIA RETAIL CORP
03.2018 - 06.2020
  • Company Overview: MAKE UP FOR EVER
  • Provided exceptional customer service by identifying customer needs, providing product knowledge, and recommending products
  • Achieved sales targets by upselling and cross-selling products
  • Assisted in the maintenance of visual merchandising standards to enhance the customer experience
  • Assisted in inventory management, stock replenishment, and maintaining stock levels
  • Participated in product knowledge training sessions to improve understanding of the brand and products
  • Accurately handle cash, card and other payment methods using the POS system
  • Manage the cash drawer by balancing it at the start and end of shifts
  • Ensure precise cash handling throughout the day


Make up Expert

PROTEMPS INC
04.2016 - 03.2018
  • Company Overview: MAKE UP FOR EVER
  • Provided expert advice on makeup application and beauty techniques to client
  • Assisted clients in choosing the right products to achieve their desired look and individual needs
  • Keep up to date with the latest beauty trends and product launches to provide clients with the most relevant advice
  • Built and maintained relationships with clients to ensure customer satisfaction and loyalty
  • Achieved store sales targets and objectives by promoting and recommending products to clients
  • Accurately handle cash, card and other payment methods using the POS system
  • Manage the cash drawer by balancing it at the start and end of shifts
  • Ensure precise cash handling throughout the day
  • MAKE UP FOR EVER

Skincare Expert

COTY PRESTIGE PHILIPPINES
03.2014 - 03.2016
  • Company Overview: PHILOSOPHY
  • Provided expert advice on fragrance and skincare products, ingredients, and techniques to clients
  • Assisted clients in choosing the right products to meet their individual needs and concerns
  • Performed skincare consultations, facial treatments, providing personalized skincare routines and treatment plans for clients
  • Achieved store sales targets and objectives by promoting and recommending skincare products to clients
  • Attended training sessions to enhance knowledge and skills related to the skincare and beauty industry
  • Accurately handle cash, card and other payment methods using the POS system


Education

BS - Hotel and Restaurant Management

Don Mariano Marcos Memorial State University
01.2001 - 01.2003

Skills

Certification

2017, FMT LEVEL 1/White Level Certification – MAKE UP FOR EVER

Timeline

VM Assistant

DIOR Beauty
11.2024 - 02.2025

Retail Supervisor

LUXASIA RETAIL CORP
01.2024 - 11.2024

Senior Team Leader

LUXASIA RETAIL CORP
06.2020 - 12.2023

Junior Team Leader

LUXASIA RETAIL CORP
03.2018 - 06.2020

Make up Expert

PROTEMPS INC
04.2016 - 03.2018

Skincare Expert

COTY PRESTIGE PHILIPPINES
03.2014 - 03.2016

BS - Hotel and Restaurant Management

Don Mariano Marcos Memorial State University
01.2001 - 01.2003

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JOY CARPIORetail Supervisor