JOY CARPIO
Retail Supervisor
Imus
Summary
A highly skilled and experienced Retail Supervisor with 10years of experience in the cosmetic industry. Seeking a challenging role in a dynamic retail environment to utilize my skills.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
VM Assistant
DIOR Beauty
11.2024 - 02.2025
- Assist the VM Manager with all merchandising materials and resources.
- Manage payments to all VM vendors and ensure timely processing of invoices.
- Visit stores regularly to update and maintain planograms.
Retail Supervisor
LUXASIA RETAIL CORP
01.2024 - 11.2024
- Company Overview: MAKE UP FOR EVER
- Oversee the and manage store & BC to deliver Retail Sales target given Full Year
- Analyze and review on store performance & individual BC
- Conduct weekly store visit to checking overall testers, visual merchandise/displays, store supplies & review sales performance by Store & ME
- Responsible for inventory stocks checking (Sellable, tester & GWP) by store, weekly check bincard vs physical stock during visit
- Communicate in daily basis with store team (main PIC contact for store team) to help accommodate matters related to VM / store needs
- Responsible for new product enrollments in Watson website & LRC
- Consolidate competitor report (specific brands) from each store every end of month based on competitor activity & promotion in store
- Manage store need monthly / quarterly related with VM, POP promotion (printing / display), supplies
- Managed PR packing processes to ensure timely and accurate delivery of the products
- PR relations with the KOL’s and led the promotexter to increase customer engagement.
- Oversaw overall operations in PH, including sales and inventory management, staff supervision and customer service.
Senior Team Leader
LUXASIA RETAIL CORP
06.2020 - 12.2023
- Company Overview: MAKE UP FOR EVER
- Managed the daily operations of a high-end retail boutique, including staffing, scheduling, and training of sales associates
- Assisted in Implementing visual merchandising strategies to enhance the customer experience and increase sales revenue
- Provided exceptional customer service to ensure customer satisfaction and loyalty
- Assisted in product knowledge training sessions for sales associates to improve their understanding of the brand and products
- Assisted in the management of inventory control, ordering, and receiving of merchandise to maintain stock levels
- Provided coaching and mentoring to junior team leads and newly hired sales associates
Junior Team Leader
LUXASIA RETAIL CORP
03.2018 - 06.2020
- Company Overview: MAKE UP FOR EVER
- Provided exceptional customer service by identifying customer needs, providing product knowledge, and recommending products
- Achieved sales targets by upselling and cross-selling products
- Assisted in the maintenance of visual merchandising standards to enhance the customer experience
- Assisted in inventory management, stock replenishment, and maintaining stock levels
- Participated in product knowledge training sessions to improve understanding of the brand and products
- Accurately handle cash, card and other payment methods using the POS system
- Manage the cash drawer by balancing it at the start and end of shifts
- Ensure precise cash handling throughout the day
Make up Expert
PROTEMPS INC
04.2016 - 03.2018
- Company Overview: MAKE UP FOR EVER
- Provided expert advice on makeup application and beauty techniques to client
- Assisted clients in choosing the right products to achieve their desired look and individual needs
- Keep up to date with the latest beauty trends and product launches to provide clients with the most relevant advice
- Built and maintained relationships with clients to ensure customer satisfaction and loyalty
- Achieved store sales targets and objectives by promoting and recommending products to clients
- Accurately handle cash, card and other payment methods using the POS system
- Manage the cash drawer by balancing it at the start and end of shifts
- Ensure precise cash handling throughout the day
- MAKE UP FOR EVER
Skincare Expert
COTY PRESTIGE PHILIPPINES
03.2014 - 03.2016
- Company Overview: PHILOSOPHY
- Provided expert advice on fragrance and skincare products, ingredients, and techniques to clients
- Assisted clients in choosing the right products to meet their individual needs and concerns
- Performed skincare consultations, facial treatments, providing personalized skincare routines and treatment plans for clients
- Achieved store sales targets and objectives by promoting and recommending skincare products to clients
- Attended training sessions to enhance knowledge and skills related to the skincare and beauty industry
- Accurately handle cash, card and other payment methods using the POS system
Education
BS - Hotel and Restaurant Management
Don Mariano Marcos Memorial State University
01.2001 - 01.2003
Skills
Retail Operations
Customer Service
Leadership
Administrative support
Multitasking
Certification
2017, FMT LEVEL 1/White Level Certification – MAKE UP FOR EVER
Timeline
VM Assistant
DIOR Beauty
11.2024 - 02.2025
Retail Supervisor
LUXASIA RETAIL CORP
01.2024 - 11.2024
Senior Team Leader
LUXASIA RETAIL CORP
06.2020 - 12.2023
Junior Team Leader
LUXASIA RETAIL CORP
03.2018 - 06.2020
Make up Expert
PROTEMPS INC
04.2016 - 03.2018
Skincare Expert
COTY PRESTIGE PHILIPPINES
03.2014 - 03.2016
BS - Hotel and Restaurant Management
Don Mariano Marcos Memorial State University
01.2001 - 01.2003