Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joy Agpalasin

Rodriguez,RIZ

Summary

- Experienced with operational management, team leadership and customer service excellence

- Skilled in quality assurance and control including team coaching, mentoring and reporting. I fostered a culture of excellence, enhancing customer satisfaction and driving sales growth.

- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Store Manager/Owner

Dress to Success
01.2020 - Current
  • Managed daily operations and sales to ensure smooth functioning of the store.
  • Managed inventory and cash control, store opening and closing procedures.
  • Addressed and resolved customer complaints promptly and professionally.
  • Managed store employees successfully in fast-paced environment.

Assistant Manager

Remote Staff PH
01.2020 - 06.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations. This includes employee's daily attendance, key performance indicators and payroll issues.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Quality Compliance Analyst

EXL Service Philippines Inc.
06.2012 - 12.2019
  • Collaborated with cross-functional teams to identify areas of improvement in quality control procedures.
  • Created detailed reports on audit findings, enabling senior leadership to make well-informed decisions regarding quality control initiatives.
  • Mentored junior team members on best practices for quality assurance and compliance management, fostering a culture of continuous learning and development.
  • Improved overall quality compliance by conducting thorough audits and inspections of processes and systems.

Education

Ph.D. - Juris Doctor, Undergraduate

Philippine Law School
Pasay, Metro Manila

Bachelor of Arts - Public Administration

Cagayan State University
Tuguegarao City, Province Of Cagayan

Skills

  • Strong team Leadership, mentoring, training, customer relations and multitasking
  • High level customer service and problem-solving
  • Store operations overall supervision and organization
  • Outstanding communication skills
  • Cash/Inventory/Retail management and store merchandising
  • Recruitment, hiring and staff supervision
  • Operations management and sales expertise

Accomplishments

    Selected in an overseas company sponsored training in Melbourne Australia for a task that involved learning and creating a new start-up line of business or account. (July -September 2018)

Timeline

Store Manager/Owner

Dress to Success
01.2020 - Current

Assistant Manager

Remote Staff PH
01.2020 - 06.2020

Quality Compliance Analyst

EXL Service Philippines Inc.
06.2012 - 12.2019

Ph.D. - Juris Doctor, Undergraduate

Philippine Law School

Bachelor of Arts - Public Administration

Cagayan State University

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Joy Agpalasin