Jowena Edzra
Lebak sultan kudarat
Summary
Forward-thinking Assistant Manager skilled at leading teams to efficiently meet goals. Successful background matching employees with roles for maximum performance. Upbeat and proactive with strong focus on continuous operational improvement. Accomplished Assistant Manager with extensive experience in profitable, smooth-running sales operations. Adept in charismatic management techniques, inspiring team leadership and effective budgetary operations. Specialist knowledge of insurance products and regulations. Target-driven Assistant Manager with extensive expertise leading high-performing teams. Boosts profitability and company growth through motivational leadership, outstanding service and smooth operational management.
Overview
12
12
years of professional experience
Work History
Food and Beverages Assistant Manager
Royal Indian Curry House
01.2024 - Current
- Assisted in hiring decisions by conducting interviews and selecting top-performing candidates for open positions within the food and beverage department.
- Mentored team members on proper food handling techniques, resulting in improved overall kitchen sanitation standards.
- Streamlined employee scheduling processes, resulting in reduced labor costs without affecting service quality.
- Played an integral role in driving continuous process improvements across all areas of the food and beverage operation, fostering a culture focused on delivering exceptional service standards consistently.
Assistant manager
Hussain Builders
03.2023 - Current
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Trained staff on best practices to achieve optimal productivity.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
Secretary
Hussain Builders
02.2022 - 01.2023
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Maintained accurate and up-to-date databases containing confidential information.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
- Addressed inquiries and responded via email or telephone follow-up.
- Received and placed telephone calls to clients and prospective clients.
Food and beverage supervisor
Royal Indian Curry House
07.2017 - 08.2021
- Identified and maximised upselling opportunities to increase sales and profits.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Oversaw food preparation and production standards by implementing high quality control measures.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
- Monitored and authorised staff clock-in and clock-out procedures.
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
- Gave direction for correct storage and disposal of food in line with company policies and procedures.
- Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
- Operated and maintained security of Point of Sales (POS) system.
Captain waitress
Al. Sham Middle East Cuisine
02.2016 - 05.2017
- Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
- Minimised send-backs, communicating directly with back-of-house staff to facilitate correct orders.
- Trained and supervised wait staff to maintain first-class customer service standards.
Food and beverage assistant
Persian Restaurant
03.2013 - 06.2014
- Provided first-class customer care through helpful, friendly service.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks.
Education
Food And Beverage
Technical Education And Skills Development Authority
Naga City, Bicol Region, Philippines05.2015
Hotel And Restaurant Management -
Access Computer College
Recto Metro Manila04.2014
Skills
- Problem solving
- Preparing contracts
- Letter writing
- General bookkeeping
- Target motivated
- Inspiring leadership
- Outstanding customer service
- Sales monitoring
- Orienting and training
- Excellent budgetary techniques
- Food pairings
- Sanitation standards
- Complaint resolution
- Scheduling coordination
- Employee coaching
- Promotions planning
- Food and beverage operations
Additional Information
Age: 34 years old
Height: 165cm
Weight: 68kls
Personal Information
- Driving License:
- Nationality: Filipino
- Date of Birth: January 19,1989
Name & contact
Languages
Arabic
Upper intermediate (B2)
Timeline
Food and Beverages Assistant Manager
Royal Indian Curry House
01.2024 - Current
Assistant manager
Hussain Builders
03.2023 - Current
Secretary
Hussain Builders
02.2022 - 01.2023
Food and beverage supervisor
Royal Indian Curry House
07.2017 - 08.2021
Captain waitress
Al. Sham Middle East Cuisine
02.2016 - 05.2017
Food and beverage assistant
Persian Restaurant
03.2013 - 06.2014
Food And Beverage
Technical Education And Skills Development Authority
Hotel And Restaurant Management -
Access Computer College
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