Jowelyn A. Santiago
La Trinidad,Philippines
Summary
Results-oriented professional with expertise in real estate, customer service, and administrative support. Skilled in managing client relationships and streamlining business processes. Utilises software tools such as Google Suite, Salesforce, and MS Office to enhance efficiency. Communicates effectively and resolves issues, adapting strategies to meet varied client needs and drive satisfaction.
Overview
20
20
years of professional experience
Work History
Freelance Real Estate Agent
Freelance Real Estate Agent
Baguio City
01.2019 - Current
- Developed competitive market prices through property comparison.
- Created and managed listings for real estate properties.
- Facilitated property viewings, negotiations, and contract preparation.
- Promoted properties through social media platforms.
- Managed the transfer of title ownership.
Customer Service Advisor II
Concentrix
Baguio City
11.2018 - 08.2019
- Provided tailored customer service to North American and UK clients, resolving inquiries and enhancing satisfaction.
- Handled customer orders and sales via calls and emails, ensuring timely processing and response.
- Leveraged Salesforce to effectively manage customer interactions and monitor order status.
Account Executive
Aon Benfield Ltd.
10.2013 - 03.2016
- Managed sales teams and developed detailed business plans to achieve targets.
- Overlooked financial statement preparation and accurate transaction recording.
- Maintained accounting ledgers and prepared financial reports.
PA to Managing Directors
Aon (DIFC) Gulf Ltd.
10.2010 - 12.2013
- Assisted two Managing Directors with calendar management, travel arrangements, and meeting coordination.
- Processed visas and managed administrative support for executives.
Team Assistant cum PRO
Aon (DIFC) Gulf Ltd.
10.2008 - 12.2010
- Organized license renewals and employee documentation.
- Provided administrative support to the HR Regional Manager.
- Managed client records and CRM systems.
Purchasing Assistant
AATI - Al Tayer
06.2007 - 08.2008
- Coordinated with suppliers and managed inventory levels.
- Provided secretarial support to the Purchasing Manager.
Sales Executive
Heat Waves & One World LLC
11.2006 - 06.2007
- Achieved annual sales targets while managing client databases.
- Executed product merchandising strategies to drive sales growth.
Education
Diploma - Hotel and Restaurant Associate
Philippine Women University
Baguio City, Philippines01-2006
BS - Computer Science
University of Baguio
Baguio City, Philippines01-1996
Skills
- Real Estate Sales & Negotiation
- Property valuation
- Market analysis
- Transaction Coordination
- Document Management & Compliance
- Contract negotiation
- Title transfer management
- Escrow Management
- Property showing
- Listing management
- Customer relationship management
- CRM management
- Sales strategy development
- Real estate marketing
- Digital marketing
- Social media marketing
- Residential real estate
- Local property market knowledge
- Networking
- Recruiting clients
- Verbal and written communication
- Effective communication
- Communication
- Client management
- Client services
- Customer Service
- Client retention
- Problem solving
- Conflict resolution
- Time management
- Team collaboration
- Sales expertise
- Communications
- Marketing strategies
- Active listening
- Negotiation
- Document preparation
- Escrow Management
- Document preparation
- Recruiting clients
Languages
English
Custom
https://www.linkedin.com/in/jowelyn-santiago-159718314/
Interests
- Baking
- Cooking ( I prefer home cooked meals)
- Playing Volleyball
I love baking, cooking, playing volleyball
- In my free time, I enjoy baking and cooking for my family and friends. I find it rewarding to prepare meals and try new recipes, which has taught me patience, creativity, and attention to detail. I also enjoy playing volleyball, as it helps me stay active and has strengthened my teamwork, communication, and cooperation skills.
Timeline
Freelance Real Estate Agent
Freelance Real Estate Agent
01.2019 - Current
Customer Service Advisor II
Concentrix
11.2018 - 08.2019
Account Executive
Aon Benfield Ltd.
10.2013 - 03.2016
PA to Managing Directors
Aon (DIFC) Gulf Ltd.
10.2010 - 12.2013
Team Assistant cum PRO
Aon (DIFC) Gulf Ltd.
10.2008 - 12.2010
Purchasing Assistant
AATI - Al Tayer
06.2007 - 08.2008
Sales Executive
Heat Waves & One World LLC
11.2006 - 06.2007
Diploma - Hotel and Restaurant Associate
Philippine Women University
BS - Computer Science
University of Baguio