Jovyliza M. Villavicencio
Laguna
Summary
Dynamic Business Development Representative with proven expertise at CommPeak, driving client satisfaction and retention through consultative selling techniques. Successfully managed full sales cycles, consistently exceeding targets while leveraging CRM proficiency and strong communication skills to build lasting relationships and identify new market opportunities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Development Representative
CommPeak
01.2025 - Current
- Managed a portfolio of accounts, providing exceptional customer service and ensuring high client satisfaction levels for a telecommunications company
- Conducted market research and analysis to identify new business opportunities and industry trends, resulting in increased sales and client retention by product demonstration in the SaaS industry
- Managed full sales cycle from initial lead generation to closing deals, consistently meeting or exceeding sales targets
Business Development Representative
Referrizer
06.2024 - Current
- Conducted market research and analysis to identify key industry trends and competitor insights, enabling informed decision-making in developing business strategies
- Set an appointment for a product demonstration with the Meta products and services
- Built and maintained relationships with key decision-makers at target companies to foster collaboration and secure new business opportunities
- Managed full sales cycle from initial lead generation to closing deals, consistently meeting or exceeding sales targets in closing deals
Business Development Representative
Predictive Sales AI
04.2022 - 06.2024
- Conducted market research and analysis to identify key industry trends in the construction industry
- Built and maintained relationships with key decision-makers at target companies to foster collaboration and secure new business opportunities
- Utilized CRM software to track and manage sales pipeline, ensuring timely follow-up and effective communication with potential clients
- Salesforce expertise applied
- Managed full sales cycle from initial lead generation to closing deals, consistently meeting or exceeding sales targets
Sales Account Executive
iFax
10.2021 - 04.2022
- Managed a portfolio of accounts, providing exceptional customer service and ensuring high client satisfaction levels for SaaS users for faxing
- Conducted market research and analysis to identify new business opportunities and industry trends, resulting in increased sales and client retention by product demonstration
- Utilized CRM software to track sales activities, pipeline management, and forecast projections for accurate reporting and decision-making
Sales Account Executive
Acquire BPO-RingCentral
04.2020 - 12.2021
- Developed and managed relationships with key clients, exceeding revenue targets by 20% in the first year
- Led a team of account managers to drive customer satisfaction and retention, resulting in a 15% increase in repeat business
- Collaborated with cross-functional teams to develop and execute strategic account plans that aligned with company goals and objectives
- Successfully negotiated contracts and pricing agreements with clients, resulting in improved profit margins
- Covered the full cycle for the sales process from cold calling to product demonstration and contract negotiation
Customer / Sales Account Executive
Conduit Global
01.2018 - 04.2020
- Managed a portfolio of 50+ key client accounts, consistently exceeding quarterly revenue targets by 15%
- Collaborated with cross-functional teams to implement strategic account plans, resulting in a 20% increase in customer retention
- Analyzed customer data and market trends to develop personalized solutions and strategies to drive customer satisfaction and loyalty
International Sales Executive
Acquire BPO
08.2014 - 11.2017
- Established and maintained strong relationships with key clients and partners globally, resulting in increased sales opportunities and customer retention
- Conducted market research and analysis to identify potential new markets, assess customer needs, and tailor sales strategies to meet international buyers' preferences
- Successfully developed and executed strategic sales plans to expand market share and drive revenue growth in international markets
Customer Care/Sales Executive
Shore Solutions
06.2012 - 07.2014
- Demonstrated expertise in providing exceptional customer service and support to resolve inquiries and concerns promptly and efficiently
- Proven track record of maintaining high customer satisfaction ratings through strong communication and problem-solving skills
- Experienced in managing a high volume of customer interactions through various channels, including phone, email, and chat
International Sales Representative
Acquire BPO
08.2010 - 06.2012
- Identified and pursued new business opportunities in global markets, resulting in a 20% increase in sales within one year
- Regularly conducted market research to stay informed about industry trends, competitor activities, and customer preferences in various regions
- Managed end-to-end sales process, from initial contact to contract negotiation and closing deals
International Sales Associate
Pacific Hub Corp.
10.2008 - 08.2010
- Developed and executed international sales strategies to drive revenue growth across multiple regions within the USA for online search engines
- Cultivated strong relationships with key accounts and distributors to expand market reach and increase sales of 20% with new acquisitions sales
- Conducted market research and analysis to identify emerging trends and opportunities for business expansion
Outbound Sales Representative
Havenlink Solutions
01.2006 - 10.2008
- Demonstrated strong product knowledge and understanding of client needs to close sales for property management sales effectively
- Utilized CRM software to track leads, manage accounts, and follow up with clients for additional sales opportunities with existing customers
- Collaborated with the marketing team to develop sales strategies and campaigns to attract new clients and retain existing ones
Education
Master of Arts - Psychology- Industrial/Organizational Psychology
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
07-2024
Bachelor of Science - Psychology
UNIVERSITY OF PERPETUAL HELP SYSTEM LAGUNA
05.2024
Bachelor of Arts - Social Sciences
CENTRAL LUZON STATE UNIVERSITY
12.2005
Skills
- Account Management
- Project Management
- Lead Qualification / Generation
- Customer Management Relations
- Effective Presentations
- Product Demonstration
- Lead Development
- Consultative Selling Techniques
- Contract Negotiations
- Critical / Analytical Thinking
- Sales and Marketing
- Human Resource Management
- Customer service excellence
- Proficiency in phone, email and chat support
- Proven Business Development Abilities
- Strong Communication Skills
- Expertise in handling Administrative tasks
- Proficiency in CRM
- Competence in Project Management Tools
- Proficiency in Marketing Platforms
- Proficiency in Communications Platforms
- Familiarity with HRIS Integration
Certification
- Certified Human Resource Associate, 03/01/24, Human Resource Educators' Association of the Philippines
- Certified Human Resource Professional Program, 05/01/24, The International Federation of Professional Managers (IFPM)
- Certified Mental Health Advocate, 05/01/23, Transformational and Metaphysical Training and Development Services (EVA TMTD)
- Certified Lean Six Sigma Yellow Belt, 06/01/23, Process Doctors Academy
- Certified Lean Six Sigma Black Belt, Ongoing, Process Doctors Academy
References
- Janice Felix, Business Development Representative, Predictive Sales AI, msjanicesfelix@gmail.com, 09260772354
- Suzette Asedillo, Account Executive L4, RingCentral, suzetteasedillo07@gmail.com, 09171094537
- Dr. Arcangel Joshua M. Abustan, OIC Dean of CAS, University of Perpetual Help System Laguna, joshuamoranteabustan@gmail.com, 09651603543
Timeline
Business Development Representative
CommPeak
01.2025 - Current
Business Development Representative
Referrizer
06.2024 - Current
Business Development Representative
Predictive Sales AI
04.2022 - 06.2024
Sales Account Executive
iFax
10.2021 - 04.2022
Sales Account Executive
Acquire BPO-RingCentral
04.2020 - 12.2021
Customer / Sales Account Executive
Conduit Global
01.2018 - 04.2020
International Sales Executive
Acquire BPO
08.2014 - 11.2017
Customer Care/Sales Executive
Shore Solutions
06.2012 - 07.2014
International Sales Representative
Acquire BPO
08.2010 - 06.2012
International Sales Associate
Pacific Hub Corp.
10.2008 - 08.2010
Outbound Sales Representative
Havenlink Solutions
01.2006 - 10.2008
Master of Arts - Psychology- Industrial/Organizational Psychology
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Bachelor of Science - Psychology
UNIVERSITY OF PERPETUAL HELP SYSTEM LAGUNA
Bachelor of Arts - Social Sciences
CENTRAL LUZON STATE UNIVERSITY
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