Jovy Sibi

Over the past 5 years at Accenture, I've held various roles, starting as a customer service representative where I assisted customers with their phone-related inquiries and provided troubleshooting steps. I advanced to Tier 2, handling escalated cases, approving refunds, and making exceptions to resolve complex customer issues. As a problem solver, I reviewed cases, identified areas for improvement, and provided feedback to ensure optimal customer satisfaction. In my current role as a global trainer, I've further developed my communication skills and share best practices with colleagues worldwide.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

In my role as a customer service representative, I was responsible for assisting customers with a wide range of inquiries related to phone and also subscription for phone and internet services. I provided clear and concise instructions, troubleshooting guidance, and timely solutions to ensure customer satisfaction.

"My first job experience laid the groundwork for my career, teaching me the importance of customer satisfaction. As the company evolved into a corporation, I was entrusted with the role of corporator. This opportunity allowed me to grow as a leader, managing staff and representing the company's interests in legal matters."