Jovith Ramos

COSMETIC INGREDIENTS DIVISION

Sales role: 80%

Develop and execute strategic sales plans to achieve business growth objectives and revenue targets, with a focus on acquiring new customers.

Identify and pursue new business opportunities by prospecting, qualifying leads, and conducting market research to identify potential customers and industry trends.

Build and maintain strong relationships with existing customers, meet their needs, promptly address any concerns or issues, and identify upselling and cross-selling opportunities.

Conduct sales presentations, product demonstrations, and negotiations to effectively communicate the value proposition of our cosmetic ingredients and secure new business deals.

Collaborate between customer & Business Unit to prepare accurate and competitive sales proposals, quotations, and contracts.

Maintains a deep understanding of the Cosmetic Ingredients / Personal Care industry, including market trends, competitor activities, and customer requirements.

Meets or exceeds sales targets by consistently closing sales and achieving sales quotas.

Business support role: 20%

Provide exceptional customer service by promptly responding to customer inquiries, requests for samples, and product information.

Ensure complete order by processing customer’s PO, order confirmation, delivery, and other responsibilities related to order management.

Manage and arranging samples for customers in Philippines by coordinating with Singapore lab.

Prepare regular sales reports, forecasts, inventory reports, and analyses to track progress, identify areas for improvement, and provide updates to the APAC Sales Director.

Collaborate closely with internal teams, including production, logistics, and S&C customer service, to ensure seamless order fulfilments and exceptional customer satisfaction.

• Develop and execute business plan for Core Products aligned with country and CBC goals.
• Set and manage remote sales operations, customer interface standards, communications, and sales plans.
• Coach and train Gore Products' sales team to deliver outstanding customer experience in the areas of: Systematic customer contact scheduling and execution.
• Professional customer relationship management using CBC digital communication tools.
• Providing end-to-end seamless customer sales and service experience.
• Complete adoption of CRM system for customer and sales pipeline management.
• Ongoing customer relationship building including customer marketing programs.
• Set standards for continuous improvement of remote sales operations.
• Identify customers that can benefit from other CBC platform solutions and work collaboratively within CBC to meet customer needs. Collaboration with Core Solutions.
• Work with marketing to develop Core Products promotional information.
• Keep abreast of market and industry intelligence and trends, competitors, and leading customer strategies.
• Meet or exceed sales growth, profitability, pipeline, retention, and other business goals.
• Generate leads to expand markets and customers.
• Create an environment conducive to close collaboration with various CBC stakeholders.

• Implement the plan for long-term growth and development of suppliers and product portfolio.
• Strategic sourcing of new suppliers to fulfill the company's portfolio gap and serve as drivers of growth initiatives.
• Manage existing and future supplier relationships.
• Drives the health of the project pipeline of the Business Units to achieve the targeted growth.
• Drive negotiation and communication of supplier programs, budgets, pricing, and key information throughout the organization.
• Work with the Head of Portfolio Management to set strategy and direction for all price-related matters between sales teams and suppliers and manage the price catalog.
• Work collaboratively with members of the organization including CBC Supplier Management and CBC Marketing to bring the right focus to meet growth needs.
• Work with Core Products and Core Solutions sales teams to develop product portfolio baskets that satisfy market demand.
• Develop market intelligence and knowledge on trends to enable constructive collaboration with the suppliers for better product positioning and pricing strategy.

• High-level decision-making of the whole Business Unit focusing on long-term profitability and sustainable growth towards operational excellence.
• Oversees financial aspects of the business (DSO, DSI, P&L, Turns), manages supplier relationships, high-level customer networking, and lastly, ensures that strategic plans are well executed.

• Develops a balance between supplier-centric and customer-centric strategies ensuring that targets met are beneficial to the company's growth through financial gains.
• Ensures that Corporate Mission and Vision are aligned with the BU.
• Achievement of the Annual Sales and Profit Target of the BU keeping the cost at its minimum.
• Implements sales programs thru sales action plans that are aligned with the suppliers' and company's sales and profit goals.
• Develops a sustainable partnership with suppliers through trustworthy feedback on market trends and continuous seeding of project pipelines.
• Conducts market research and market mapping to identify new markets and customer needs.
• Monitor and review project pipelines and ensure completion within the time frame set.
• Presents new market trends and innovative concepts to key customers and other essential business opportunities.
• Effective Inventory Management establishing a balance between shipments, COGS, and Sales of lapsed Inventory Turns.
• Manages controls on AR's and AP's for continuous improvements on DSO and DSI.
• Continuous coaching and mentoring staff by ensuring that corporate values, mission, and vision are being practiced for the effective and efficient performance of an individual and the whole team.

• Leads the Pharma Ingredient business growth by developing marketing initiatives through research on market needs thereby creating an effective product portfolio to key customers. Product coverage includes Pharmaceutical excipients, nutraceutical ingredients, and APIs.
• Prospecting new clients for sales growth and leverage business potential.
• Manage existing accounts to grow organic sales relating to revenue growth and profit margins through New Product Development and product extensions.
• Leads the sourcing for new suppliers here and abroad to maximize product portfolio based on market trends and long-term business opportunities.
• Provide regular feedback to senior management through tracking and recording of projects and competitor's activity.
• Conduct product presentations and technical service support on formulations to customers at various levels including R&D scientists, Procurement, Marketing, and higher-level management.
• Keeping abreast of market and industry trends, competitors, and leading customer strategies thru attendance to industry-related events.

• Handle the team of nine (9) medical representatives, and responsible for the planning and development of all marketing programs and strategic sales activities implemented through effective leadership to the Medical Representatives. Also, in command of ensuring that the company and its customer goals are aligned and met.
• Responsible for selling, closing, servicing, and expanding the current customer base within an assigned territory. Primary target markets are healthcare professionals practicing in hospitals and private clinics.
• Regularly working with the sales team to ensure compliance and sales force productivity on customer calls.
• Manage expense and sales budget of the district to keep cost at their minimum.

• Responsible for the planning and direction of all marketing programs of all products and services through the management of three key business units: Product Development, Market Research, and Market Planning.
• Serve as a manager in Product Development with the following tasks:
• Engage in meetings with suppliers of pharmaceutical products to discuss and negotiate the products that may be included in the pipeline.
• Communicates with suppliers of pharmaceutical products as regards deliveries of new products to determine its congruency in the launching of new products and triggering of purchase orders.
• Creation of the Memorandum of Agreement between the two parties (Supplier-Customer) before the commencement of operation from product registration up to deliveries.
• Coordination with IPO and establish a network within to acquire information as regards product patents among others.
• Serve as a manager in Market Research with the following tasks:
• Interviewing with doctors and other health professionals to get their pulse, opinion, ideas, and preferences on matters about new products to wit, usage, positioning, brand name, formulation, and packaging among others.
• Data-gathering on competitors and competitor's products to analyze market prices, sales, marketing, and distribution through primary and secondary research.
• Serve as a manager in Market Planning with the following tasks:
• Develop and manage all aspects of the marketing plan in conjunction with the Marketing Services Group, Corporate Communications Head, and Sales and Distribution head.
• Develops a 5-yr product plan (for launching and pipelining) based on IPO information. The said plan includes products from current and to be delisted.
• Implementation of the marketing tools and initiatives set forth by the marketing plan to wit: Product samples, Literatures, Promotional materials, PPDs, Leave-behind collaterals, and other marketing activities.
• Conduct training on product knowledge and marketing plans to the field personnel to ensure a well-defined implementation of strategies and tactics.

• Inventory management of the 15 available SKUs including facilitation of purchase order.
• Communicates with manufacturers and/or suppliers as regards product registrations, renewal of CPRs, Certificate of Analysis, batch certifications, purchase orders, and deliveries.
• Prepares product literature, packaging materials, and other required dossiers of new and old products for submission to Food and Drug Administration (FDA), Intellectual Property Office (IPO), and Philippine Drug Enforcement Agency (PDEA).
• Coordination with Food and Drug Administration officers for the progress of CPRs, LTOs, Batch Certificates, Permits, and other related documents.
• Directs the Warehouse Custodian as regards proper sanitary warehousing as well as proper handling of products, products for donations, product sampling, products for redressing, product recalls, et al.
• Safekeeping of documents of all information and communications to and from the FDA, IPO, PDEA, and other government agencies to whom requires licensing of the company and its products.
• Complies with the cited deficiencies of pharmaceutical products in coordination with the FDA, PDEA, IPO, and the suppliers.
• Coordinates with the Sales and Distribution Department for the logistics of product inventory in compliance with the forecasted and immediate orders of customers.
• Facilitates submission of required documents to third-party laboratories of pharmaceutical products to produce results of quality tests such as assays, BA/BE, stability studies, Dissolution profile, et al.

• Facilitates and monitors clinical trials involving human subjects.
• Act as the contact point of communication between the sponsor that verifies the rights and well-being of human subjects to create an accurate and complete reported trial data.
• Verifies that the trial conducted follows the currently approved protocol and/or amendment(s) with the company and applicable regulatory requirement.