ASANA
Jovi S. Verde
Amazon Marketplace Specialist | Amazon Account Coordinator
Quezon City, Metro Manila
Summary
To secure a challenging position in a reputable organization, sharing my 8 years of experience, core values, and skills in the company to expand my learnings and to gain knowledge and capabilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and excellent time management.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Amazon Account Coordinator
Blue Meta
05.2023 - Current
- Assisted in developing and implementing successful Amazon marketing strategies to increase client revenue.
- Managed logistic process and FBA Inventory flow
- Assisted in producing qualitative reports highlighting campaign successes and areas of improvement to inform future strategies.
- Streamlined communication between clients and internal teams for seamless creative project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Conducted comprehensive training to identify gaps in knowledge and skills, informing future program development.
Amazon Marketplace Specialist
POLY & BARK
10.2022 - 03.2023
- Maintained the account in good health
- Fixed the listing variation issues
- Monitored and kept the listing winning the Buy Box
- Fixed the issue on incorrect category browse nodes, sub category, and brand names
- Communicated with Seller Support for internal technical issues
- Monitored the product pricing across the Marketplaces and implemented
Amazon Account Project Manager
SMART FBA
12.2021 - 09.2022
- Strategized promotions and advertising campaigns
- Trained the team with new skills-set about managing promotions and listing trouble shooting
- Resolved the outstanding issue on Amazon Seller Account
- Provided professional services and support in a dynamic work environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Amazon Marketplace Specialist
Ecommerce Advisory Group LLC
04.2022 - 08.2022
- Fixed the brand registry and listing related issues
- Optimized the product listings
- Fixed the incorrect Brand Names of thousands of listings
- Corrected the category browse nodes of listings
- Fixed the issue with the Amazon storefront
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Trained on handling new marketplace tools in short span period of time
Amazon Marketplace Specialist
CHARMAC Solutions LLC
09.2020 - 09.2021
- Provided Excellent Customer Service
- Managed the Amazon Seller Account from A-Z
- Communicated and provided the internal client's request regarding the certain projects
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Senior Customer Service Advisor
CONCENTRIX PH
07.2015 - 05.2020
- Resolved customer issues related to selling account
- Handled refund concessions and disputes
- Maintained the KPI metrics with 100% positive customer satisfaction rate.
- Trained to handle different LOBs: Phone, Email, Live Chat
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
Lead Generation Specialist
Sales Rain BPO Inc.
10.2014 - 07.2015
- Set up appointments with interested customers according to schedule availability.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Utilized sales techniques to build customer interest and close sales.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Education
Bachelor of Science - in Entrepreneurship
Polytechnic University of The Philippines
Sta. Mesa, Manila 05.2017 - 09.2021
Skills
Resolving Brand Registry- Related Issues
Activating suppressed and inactive listings
Submitting appeals for product authenticity complaints, copyright infringement, and trademark
HAZMAT Appeal
Creating and updating listings, uploading proposed values in Vendor Central
Creating Variations Seller Central and Vendor Central Managing Amazon Seller Central
Listing Optimization
Inventory Management
Inventory Forecasting
Managing Admin Tasks
Onboarding Clients
Excellent in Handling Customer's issue through Phone, Email, and Live Chat
Account Analysis
Campaign execution
Logistics support
Report Preparation
Staff Training
Software
Mondaycom
Fronts
Slacks
Airtable
Hubspot
Microsoft Teams
Sentry Kit
Seller Board
Wrike
Canva
Helium10
Character Reference
Jayce Broda | Sales Director | Blue Meta
Linked In Profile: linkedin.com/in/jaycebroda
Email Address: jaycebro@gmail.com
Timeline
Amazon Account Coordinator
Blue Meta
05.2023 - Current
Amazon Marketplace Specialist
POLY & BARK
10.2022 - 03.2023
Amazon Marketplace Specialist
Ecommerce Advisory Group LLC
04.2022 - 08.2022
Amazon Account Project Manager
SMART FBA
12.2021 - 09.2022
Amazon Marketplace Specialist
CHARMAC Solutions LLC
09.2020 - 09.2021
Bachelor of Science - in Entrepreneurship
Polytechnic University of The Philippines
05.2017 - 09.2021
Senior Customer Service Advisor
CONCENTRIX PH
07.2015 - 05.2020
Lead Generation Specialist
Sales Rain BPO Inc.
10.2014 - 07.2015