ASANA
Jovi S. Verde
Amazon Marketplace Specialist | Amazon Account Coordinator
Quezon City, Metro Manila
Summary
To secure a challenging position in a reputable organization, sharing my 8 years of experience, core values, and skills in the company to expand my learnings and to gain knowledge and capabilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and excellent time management.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Amazon Account Coordinator
Blue Meta
05.2023 - Current
- Assisted in developing and implementing successful Amazon marketing strategies to increase client revenue.
- Managed logistic process and FBA Inventory flow
- Assisted in producing qualitative reports highlighting campaign successes and areas of improvement to inform future strategies.
- Streamlined communication between clients and internal teams for seamless creative project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Conducted comprehensive training to identify gaps in knowledge and skills, informing future program development.
Amazon Marketplace Specialist
POLY & BARK
10.2022 - 03.2023
- Maintained the account in good health
- Fixed the listing variation issues
- Monitored and kept the listing winning the Buy Box
- Fixed the issue on incorrect category browse nodes, sub category, and brand names
- Communicated with Seller Support for internal technical issues
- Monitored the product pricing across the Marketplaces and implemented
Amazon Account Project Manager
SMART FBA
12.2021 - 09.2022
- Strategized promotions and advertising campaigns
- Trained the team with new skills-set about managing promotions and listing trouble shooting
- Resolved the outstanding issue on Amazon Seller Account
- Provided professional services and support in a dynamic work environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Amazon Marketplace Specialist
Ecommerce Advisory Group LLC
04.2022 - 08.2022
- Fixed the brand registry and listing related issues
- Optimized the product listings
- Fixed the incorrect Brand Names of thousands of listings
- Corrected the category browse nodes of listings
- Fixed the issue with the Amazon storefront
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Trained on handling new marketplace tools in short span period of time
Amazon Marketplace Specialist
CHARMAC Solutions LLC
09.2020 - 09.2021
- Provided Excellent Customer Service
- Managed the Amazon Seller Account from A-Z
- Communicated and provided the internal client's request regarding the certain projects
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Senior Customer Service Advisor
CONCENTRIX PH
07.2015 - 05.2020
- Resolved customer issues related to selling account
- Handled refund concessions and disputes
- Maintained the KPI metrics with 100% positive customer satisfaction rate.
- Trained to handle different LOBs: Phone, Email, Live Chat
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
Lead Generation Specialist
Sales Rain BPO Inc.
10.2014 - 07.2015
- Set up appointments with interested customers according to schedule availability.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Utilized sales techniques to build customer interest and close sales.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Education
Bachelor of Science - in Entrepreneurship
Polytechnic University of The Philippines
Sta. Mesa, Manila 05.2017 - 09.2021
Skills
Resolving Brand Registry- Related Issues
Software
Mondaycom
Fronts
Slacks
Airtable
Hubspot
Microsoft Teams
Sentry Kit
Seller Board
Wrike
Canva
Helium10
Character Reference
Jayce Broda | Sales Director | Blue Meta
Linked In Profile: linkedin.com/in/jaycebroda
Email Address: jaycebro@gmail.com
Timeline
Amazon Account Coordinator
Blue Meta
05.2023 - Current
Amazon Marketplace Specialist
POLY & BARK
10.2022 - 03.2023
Amazon Marketplace Specialist
Ecommerce Advisory Group LLC
04.2022 - 08.2022
Amazon Account Project Manager
SMART FBA
12.2021 - 09.2022
Amazon Marketplace Specialist
CHARMAC Solutions LLC
09.2020 - 09.2021
Bachelor of Science - in Entrepreneurship
Polytechnic University of The Philippines
05.2017 - 09.2021
Senior Customer Service Advisor
CONCENTRIX PH
07.2015 - 05.2020
Lead Generation Specialist
Sales Rain BPO Inc.
10.2014 - 07.2015
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