Jovilyn Rivera
Cainta Rizal
Summary
Accomplished Privacy Specialist at JP Morgan Chase Bank, adept in GDPR compliance and fostering teamwork. Spearheaded privacy enhancements, achieving significant improvements in vendor management and regulatory compliance. Excelled in roles from Fraud Prevention to Training, demonstrating adaptability, critical thinking, and a commitment to operational efficiency and privacy best practices.
Overview
9
9
years of professional experience
Work History
Privacy Officer
JP Morgan Chase Bank
10.2023 - Current
- Enhanced privacy compliance by developing and implementing comprehensive policies and procedures.
- Managed timely responses to data subject access requests, ensuring compliance with applicable regulations.
- Achieved efficient vendor management through detailed reviews of their privacy practices and documentation requirements.
- Championed a culture of continuous improvement within the privacy function, fostering innovation and adaptability to meet evolving regulatory demands.
Training Specialist
JP Morgan Chase Bank
06.2021 - 12.2022
Fraud Investigator
JP Morgan Chase Bank
02.2020 - 06.2021
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Conducted prompt and thorough investigations on referred files.
New Account Screening
JP Morgan Chase Bank
06.2018 - 02.2020
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Mentored junior colleagues in sales strategy development, fostering an environment of continuous learning within the team.
- Implemented innovative marketing techniques to attract new business opportunities in a competitive marketplace.
- Assisted clients in selecting suitable financial products based on their unique needs and objectives.
Fraud Prevention Specialist
JP Morgan Chase Bank
09.2015 - 06.2018
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Analyzed transaction patterns to identify and mitigate emerging fraud trends.
Education
Associate Of Arts - Professional Digital Photography
De La Salle - College of Saint Benilde
Manila02.2018
Bachelor Of Arts - Computer Engineering
Unibersidad De Manila
Manola10.2009
Skills
- GDPR compliance
- Privacy documentation
- Privacy best practices
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Operational efficiency
- Privacy and confidentiality
- Documentation skills
- Data entry
- Task prioritization
- Interpersonal skills
- Training and development
- Document review
- Strategic planning
- Adaptability
- Written communication
Languages
English
Advanced (C1)
Timeline
Privacy Officer
JP Morgan Chase Bank
10.2023 - Current
Training Specialist
JP Morgan Chase Bank
06.2021 - 12.2022
Fraud Investigator
JP Morgan Chase Bank
02.2020 - 06.2021
New Account Screening
JP Morgan Chase Bank
06.2018 - 02.2020
Fraud Prevention Specialist
JP Morgan Chase Bank
09.2015 - 06.2018
Associate Of Arts - Professional Digital Photography
De La Salle - College of Saint Benilde
Bachelor Of Arts - Computer Engineering
Unibersidad De Manila
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