Jovie Villarosa
Caloocan City
Summary
Dynamic individual with hands-on experience in administrative tasks, customer service, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Recreation Coordinator
DWTC
02.2006 - 02.2018
- Organized all admin-related tasks such as document management for club membership processes, event planning and management for the day, ensured all areas were covered, responded to emails, received phone calls, and attended to customers’ requests, feedback, and complaints. Assessed and recorded regular, structured checks on all areas of the club facilities. Coordinated and created ideas on membership retention to achieve departmental targets. Monitored the external membership status ensuring minimal membership discontinuation/non-renewal. Updated the Recreation SOPs as needed. Provided assistance to the club manager. Oversaw the club operation during his absence and managed safe daily operations within the club. Ensured a high level of customer service is maintained.
- Researched, planned, and organized activities for individuals between ages of 3 and 7.
Sports Coordinator
The Palms Country Club
02.2004 - 02.2006
- Oversaw coaches’ salaries and pay rates. Handled daily facility scheduling and equipment use. Managed overall operations and profitability of the children’s sports and recreational area. Carried out family-oriented activities. Monitored the profitability of the area and formulated an annual budget and schedule of activities.
- Planned and organized summer camps for kids/teens club members between 3 and 12.
Membership Service Officer
The Palms Country Club
06.2002 - 02.2004
- Managed approximately 40 incoming calls and emails per day from guests and club members.
- Handled reservations for the club sports facilities, customer complaints, and requests.
- Managed club shop inventory, display, merchandising, supplier maintenance, ordering, and sales.
Education
Bachelor of Science - Hotel and Restaurant Management
Eulogio 'Amang' Rodriguez Institute of Science and Technology
Manila, Philippines03.2002
Skills
- Administrative Tasks
- Customer Service
- Sales and Marketing
- Activities Coordination
- Client Engagement
- Staff Scheduling
- Team Management
- Records Management
- Appointment Setting
- Research
- Supply Inventory
- Purchasing
Crafting and Sewing
It makes me feel relaxed and accomplished when I'm crafting or sewing. In every piece that I create, there is planning, measuring and problem-solving which I apply in real life and work. When I make useful and meaningful handmade items, it motivates me to create more. Every piece I make is appreciated by the people I give it to and that is one of my happy pills.
Timeline
Recreation Coordinator
DWTC
02.2006 - 02.2018
Sports Coordinator
The Palms Country Club
02.2004 - 02.2006
Membership Service Officer
The Palms Country Club
06.2002 - 02.2004
Bachelor of Science - Hotel and Restaurant Management
Eulogio 'Amang' Rodriguez Institute of Science and Technology