Joveth Geronimo
Product Support Specialist
Quezon City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
Work History
Tier 2 Product Support
Dialpad, Inc.
01.2023 - Current
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with customers and the team.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
Senior Customer Support Representative
Dialpad, Inc.
03.2017 - 12.2020
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Convergys Philippines - AT&T Premium No Contract
03.2014 - 02.2017
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Associate
Convergys Philippines - H&R Block
12.2013 - 02.2014
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Computer Science
STI College - Fairview
Quezon City, Philippines 06.2015 - 04.2017
Bachelor of Science - Computer Science
St. Clare College of Caloocan
Caloocan City, Philippines 06.2010 - 04.2011
High School Diploma -
Cielito Zamora High School Annex II
Caloocan City, Philippines 06.2005 - 04.2009
GED -
Urduja Elementary School
Caloocan City, Philippines 06.1999 - 04.2005
Skills
[Product or Service] support
[Product] specialist
Personalized support
Administrative support
Creative problem solving
Remote Technical Support
Customer technical support
Technical Support Triage
Timeline
Tier 2 Product Support
Dialpad, Inc.
01.2023 - Current
Senior Customer Support Representative
Dialpad, Inc.
03.2017 - 12.2020
Bachelor of Science - Computer Science
STI College - Fairview
06.2015 - 04.2017
Customer Service Associate
Convergys Philippines - AT&T Premium No Contract
03.2014 - 02.2017
Customer Service Associate
Convergys Philippines - H&R Block
12.2013 - 02.2014
Bachelor of Science - Computer Science
St. Clare College of Caloocan
06.2010 - 04.2011
High School Diploma -
Cielito Zamora High School Annex II
06.2005 - 04.2009
GED -
Urduja Elementary School
06.1999 - 04.2005