JOVELYN MAE MONTOS
Local Quality And Training Coordinator
Deca, Indangan Davao City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. And ready to help team achieve company goals.
Overview
12
12
years of professional experience
17
17
years of post-secondary education
Work History
Local Quality and Training Coordinator
Conectys Philippines Inc.
Davao City
02.2016 - Current
- Coordinating the Quality and Training team for a specific project
- Established the Quality Process and manpower in 3 locations (local and global) in less than a year.
- Spearheaded and supervised in team projects including clients', demonstrating an ability to work collaboratively and effectively.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
Customer Service Representative to Quality Analyst
IBEX
Davao City
09.2013 - 10.2014
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitoring and analyze calls in order to hit the client's standard.
Technical and Sales Representative
Concentrix
Davao City
08.2012 - 08.2013
- Delivered services to customer locations within specific timeframes.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Startek
Makati City
03.2011 - 05.2012
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service and Sales Representative
Teleperformance
Edsa Shaw, Pasay
01.2011 - 05.2011
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Operation Management
UNIVERSITY OF MINDANANAO
Davao City, Philippines 06.2000 - 10.2008
High School Diploma -
BERNARDO D CARPIO NAT'L HIGH SCHOOL
Davao City, Philippines 06.1994 - 03.1998
Primary And Elementary Education
LUPON CENTRAL 1 ELEM SCHOOL
Davao Oriental, Philippines 06.1988 - 03.1993
Skills
Quality Standards
Leadership and People Management
Quality Process Innovation and Improvement
Training and coaching
Training and deployment assistance
Performance Management and Improvement
Timeline
Local Quality and Training Coordinator
Conectys Philippines Inc.
02.2016 - Current
Customer Service Representative to Quality Analyst
IBEX
09.2013 - 10.2014
Technical and Sales Representative
Concentrix
08.2012 - 08.2013
Customer Service Representative
Startek
03.2011 - 05.2012
Customer Service and Sales Representative
Teleperformance
01.2011 - 05.2011
Bachelor of Science - Operation Management
UNIVERSITY OF MINDANANAO
06.2000 - 10.2008
High School Diploma -
BERNARDO D CARPIO NAT'L HIGH SCHOOL
06.1994 - 03.1998
Primary And Elementary Education
LUPON CENTRAL 1 ELEM SCHOOL
06.1988 - 03.1993