JOVELYN MAE MONTOS
Local Quality And Training Coordinator
Deca, Indangan Davao City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. And ready to help team achieve company goals.
Overview
12
12
years of professional experience
17
17
years of post-secondary education
Work History
Local Quality and Training Coordinator
Conectys Philippines Inc.
Davao City
02.2016 - Current
- Coordinating the Quality and Training team for a specific project
- Established the Quality Process and manpower in 3 locations (local and global) in less than a year.
- Spearheaded and supervised in team projects including clients', demonstrating an ability to work collaboratively and effectively.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
Customer Service Representative to Quality Analyst
IBEX
Davao City
09.2013 - 10.2014
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitoring and analyze calls in order to hit the client's standard.
Technical and Sales Representative
Concentrix
Davao City
08.2012 - 08.2013
- Delivered services to customer locations within specific timeframes.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Startek
Makati City
03.2011 - 05.2012
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service and Sales Representative
Teleperformance
Edsa Shaw, Pasay
01.2011 - 05.2011
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Operation Management
UNIVERSITY OF MINDANANAO
Davao City, Philippines 06.2000 - 10.2008
High School Diploma -
BERNARDO D CARPIO NAT'L HIGH SCHOOL
Davao City, Philippines 06.1994 - 03.1998
Primary And Elementary Education
LUPON CENTRAL 1 ELEM SCHOOL
Davao Oriental, Philippines 06.1988 - 03.1993
Skills
Quality Standards
undefinedTimeline
Local Quality and Training Coordinator
Conectys Philippines Inc.
02.2016 - Current
Customer Service Representative to Quality Analyst
IBEX
09.2013 - 10.2014
Technical and Sales Representative
Concentrix
08.2012 - 08.2013
Customer Service Representative
Startek
03.2011 - 05.2012
Customer Service and Sales Representative
Teleperformance
01.2011 - 05.2011
Bachelor of Science - Operation Management
UNIVERSITY OF MINDANANAO
06.2000 - 10.2008
High School Diploma -
BERNARDO D CARPIO NAT'L HIGH SCHOOL
06.1994 - 03.1998
Primary And Elementary Education
LUPON CENTRAL 1 ELEM SCHOOL
06.1988 - 03.1993
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