Jovelyn Arevalo
Manila,Metro Manila
Summary
Customer Service Associate and Account Verification Specialist with 5 years of experience in a retail and financial call center environment and back office line of business. Demonstrates strong communication, empathy and problem solving skills through phone, chat and email support. Detail-oriented Account Verification Specialist with strengths in account validation and fraud detection. Reviews and authenticates user accounts to ensure compliance with security protocols, mitigating risks and enhancing security measures. Interacts with users to resolve discrepancies, fostering trust and satisfaction.
Overview
5
5
years of professional experience
Work History
Account Verification Specialist
Ibex Global Solutions
Paranaque City , Philippines
02.2023 - 02.2026
- Reviews, validates, and authenticates user accounts, documents, or data to ensure compliance with company policies, security protocols, and regulations.
- Adhering to security protocols and identifying potential fraud or fraudulent activity.
- Interacting with users to request additional information or resolve discrepancies.
- Reviewing and validating digital documents, such as IDs or financial records, for authenticity and accuracy.
Customer Service Representative
Alorica
Pasay City, Philippines
06.2022 - 12.2022
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Focuses on reducing customer or employee turnover by fostering loyalty, resolving issues, and building lasting relationships.
Customer Services and Sales Agent
Inspiro
Manila, Philippines
08.2021 - 01.2022
- Handled customer complaints with empathy and professionalism, resolving issues promptly to maintain trust.
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
Education
Humanities and Social Sciences
Olivarez College
Paranaque City, 01-2020
Skills
- Account validation
- Fraud detection
- Customer interaction
- Document verification
- Problem solving
- Account verification
- Great Communication Skills
- Written and verbal communication skills
Timeline
Account Verification Specialist
Ibex Global Solutions
02.2023 - 02.2026
Customer Service Representative
Alorica
06.2022 - 12.2022
Customer Services and Sales Agent
Inspiro
08.2021 - 01.2022
Humanities and Social Sciences
Olivarez College