Jovelyn Fernandez Delima
Cebu City
Overview
16
16
years of professional experience
1
1
Certification
Work History
Specialist II (online escalation)
JPMorgan & Chase
Apas, Cebu City
02.2019 - 02.2024
- - experts in handling online escalated calls
- - troubleshoot customer’s online concerns
- - creates case for unresolved or unusual online concerns
- Wanting a different work environment
Sales Rep/Win back Specialist (Senior Advocate Supervisor)
411BPO
Cebu City
04.2018 - 01.2019
- - calling small and medium businesses and offer them online presence package
- - provide support to customers inquiries on their current placement on Google
- For career growth and learn new things
Online Payroll Accountant (Intuit), Tech Support (QuickBooks)
Convergys
Cebu City
09.2017 - 04.2018
- - help individuals and accountants on their bookkeeping jobs
- - provide assistance on their payroll jobs
- - help individuals and businesses file their taxes
- For greener pasture
Fraud Prevention and Claims Specialist, Telephone Banker (JPMC)
Teleperformance
Cebu City
09.2014 - 09.2017
- - process disputes and claims
- For greener pasture
Teacher
QQ English
IT Park, Lahug Cebu City
06.2013 - 09.2014
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Sales Rep
DRMTS Direct Response Marketing and Training Solutions
Cebu City
08.2010 - 08.2013
- - calling customers across United States and offered them wholesale rate on their prepaid plans
- - verifying customer’s information and eligibility on the plan
- Better compensation package
Teacher
Fervent Christian School
Little Tokyo, Maguikay, Mandaue Cebu City
06.2008 - 03.2009
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Designed curriculum materials for special education students, facilitating inclusive learning.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Helped students explore concepts with engaging, learning-focused activities.
Education
Early Childhood Education
Cebu Technological University
Cebu CityBachelor of Science - Secondary Education
Cebu Normal University
Cebu City01.2006
High School - undefined
Magsico National High School
San Fernando, Cebu01.2002
Elementary School - undefined
Cabatbatan Elementary School
Cabatbatan, San Fernando, Cebu01.1998
Skills
- Web and Social Skills
- Customer relations
- Expert problem solving
- Critical and Analytical thinking
- Advanced communication
- Proficient in software
- Team collaboration
- Organizational skills
- Classroom management
- Lesson planning
- Parent-teacher communication
- Collaborative learning
- Innovative lesson planning
- Social-emotional learning training
- FLUENT IN LANGUAGE
- Cooperative learning experience
- Community involvement
- Subject matter expertise
- Parent-teacher conference coordination
Certification
- - Top Banker Award
- - Top Seller Award
- - Licensed Professional Teacher
References
Kenneth, Osabel, Colleague/Friend, 09750073539
Timeline
Specialist II (online escalation)
JPMorgan & Chase
02.2019 - 02.2024
Sales Rep/Win back Specialist (Senior Advocate Supervisor)
411BPO
04.2018 - 01.2019
Online Payroll Accountant (Intuit), Tech Support (QuickBooks)
Convergys
09.2017 - 04.2018
Fraud Prevention and Claims Specialist, Telephone Banker (JPMC)
Teleperformance
09.2014 - 09.2017
Teacher
QQ English
06.2013 - 09.2014
Sales Rep
DRMTS Direct Response Marketing and Training Solutions
08.2010 - 08.2013
Teacher
Fervent Christian School
06.2008 - 03.2009
Early Childhood Education
Cebu Technological University
Bachelor of Science - Secondary Education
Cebu Normal University
High School - undefined
Magsico National High School
Elementary School - undefined
Cabatbatan Elementary School