Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Jovelyn Fernandez Delima

Jovelyn Fernandez Delima

Cebu City

Overview

16
16
years of professional experience
1
1
Certification

Work History

Specialist II (online escalation)

JPMorgan & Chase
02.2019 - 02.2024
  • - experts in handling online escalated calls
  • - troubleshoot customer’s online concerns
  • - creates case for unresolved or unusual online concerns
  • Wanting a different work environment

Sales Rep/Win back Specialist (Senior Advocate Supervisor)

411BPO
04.2018 - 01.2019
  • - calling small and medium businesses and offer them online presence package
  • - provide support to customers inquiries on their current placement on Google
  • For career growth and learn new things

Online Payroll Accountant (Intuit), Tech Support (QuickBooks)

Convergys
09.2017 - 04.2018
  • - help individuals and accountants on their bookkeeping jobs
  • - provide assistance on their payroll jobs
  • - help individuals and businesses file their taxes
  • For greener pasture

Fraud Prevention and Claims Specialist, Telephone Banker (JPMC)

Teleperformance
09.2014 - 09.2017
  • - process disputes and claims
  • For greener pasture

Teacher

QQ English
06.2013 - 09.2014
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Sales Rep

DRMTS Direct Response Marketing and Training Solutions
08.2010 - 08.2013
  • - calling customers across United States and offered them wholesale rate on their prepaid plans
  • - verifying customer’s information and eligibility on the plan
  • Better compensation package

Teacher

Fervent Christian School
06.2008 - 03.2009
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Designed curriculum materials for special education students, facilitating inclusive learning.
  • Improved student engagement by incorporating interactive learning technologies into lesson plans.
  • Helped students explore concepts with engaging, learning-focused activities.

Education

Early Childhood Education

Cebu Technological University
Cebu City

Bachelor of Science - Secondary Education

Cebu Normal University
Cebu City
01.2006

High School - undefined

Magsico National High School
San Fernando, Cebu
01.2002

Elementary School - undefined

Cabatbatan Elementary School
Cabatbatan, San Fernando, Cebu
01.1998

Skills

  • Web and Social Skills
  • Customer relations
  • Expert problem solving
  • Critical and Analytical thinking
  • Advanced communication
  • Proficient in software
  • Team collaboration
  • Organizational skills
  • Classroom management
  • Lesson planning
  • Parent-teacher communication
  • Collaborative learning
  • Innovative lesson planning
  • Social-emotional learning training
  • FLUENT IN LANGUAGE
  • Cooperative learning experience
  • Community involvement
  • Subject matter expertise
  • Parent-teacher conference coordination

Certification

  • - Top Banker Award
  • - Top Seller Award
  • - Licensed Professional Teacher

References

Kenneth, Osabel, Colleague/Friend, 09750073539

Timeline

Specialist II (online escalation)

JPMorgan & Chase
02.2019 - 02.2024

Sales Rep/Win back Specialist (Senior Advocate Supervisor)

411BPO
04.2018 - 01.2019

Online Payroll Accountant (Intuit), Tech Support (QuickBooks)

Convergys
09.2017 - 04.2018

Fraud Prevention and Claims Specialist, Telephone Banker (JPMC)

Teleperformance
09.2014 - 09.2017

Teacher

QQ English
06.2013 - 09.2014

Sales Rep

DRMTS Direct Response Marketing and Training Solutions
08.2010 - 08.2013

Teacher

Fervent Christian School
06.2008 - 03.2009

Early Childhood Education

Cebu Technological University

Bachelor of Science - Secondary Education

Cebu Normal University

High School - undefined

Magsico National High School

Elementary School - undefined

Cabatbatan Elementary School

Similar Profiles

CREATE PROFILE
Jovelyn Fernandez Delima