Jovelyn Aristoteles
Taguig City
Summary
Highly motivated and results-oriented technical support professional with a proven track record of delivering exceptional customer service. Seeking a demanding position where I can apply my technical expertise and problem-solving skills to drive business success.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
T2 Technical Support Representative ( Google Account )
Foundever
Taguig City
08.2021 - 04.2024
- Resolves intricate technical challenges beyond the scope of Tier 1 support.
- Possesses a deep understanding of Google's Wi-Fi, Nest Thermostat, Smoke Alarm, and Camera products.
- Demonstrates advanced technical skills and problem-solving abilities.
- Analyzes escalated cases, identifies root causes, and implements effective solutions.
- Maintains a strong grasp of the technical intricacies of the products or services supported.
Customer Service Representative ( TransUnion )
Teleperformance
Taguig City
02.2019 - 07.2021
- Answering inquiries about their accounts, products, and services
- Providing account information and statements to customers
- Helping customers understand their account activity or resetting online banking passwords
- This helps to protect customers from fraud and ensures the overall security of the financial system.
Local Store Marketing ( McDonald's )
Choice Gourmet Banquet INC.
11.2016 - 01.2019
- Implementing marketing plans, creating promotional materials, and executing campaigns to attract customers
- Aligning local marketing efforts with the overall corporate marketing strategy
- Engaging with customers, building relationships, and collecting feedback.
Education
Bachelor of Science - Entrepreneurship
Taguig City University
Taguig City 10.2020 - 03.2024
Skills
- Problem-solving
- Hardware and Software Knowledge
- Networking Understanding
- Operating System Proficiency
- Remote Access Tools
- Communication
- Active Listening
Timeline
T2 Technical Support Representative ( Google Account )
Foundever
08.2021 - 04.2024
Bachelor of Science - Entrepreneurship
Taguig City University
10.2020 - 03.2024
Customer Service Representative ( TransUnion )
Teleperformance
02.2019 - 07.2021
Local Store Marketing ( McDonald's )
Choice Gourmet Banquet INC.
11.2016 - 01.2019
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