JOVANNIE C. ESTORBA
Davao City
Summary
I am looking for a role at this company that allows me to utilize my leadership skills, align with my strengths and expertise, and drive the creation of innovative and effective solutions.
Overview
2025
2025
years of professional experience
Work History
Encoder/Purchaser
LTS City Foods Inc.
- Improved data accuracy by meticulously inputting information into the system.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Implemented personalized keyboard shortcuts for faster typing speed and increased efficiency during daily tasks.
- Maintained files, records, and chronologies of entry activities.
- Developed strong attention to detail for error-free data entry and analysis.
Customer Service Representative
Teleperformance Davao
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Data Entry Specialist
Awesome OS
08.2016 - 10.2022
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
Back Office Representative
Awesome OS Philippines
08.2016 - 05.2023
- Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
- Identified areas for improvement, recommending changes that led to increased productivity within the team.
- Assisted in training new hires, sharing knowledge and best practices for successful integration into the team.
- Improved Back Office efficiency by streamlining workflow processes and implementing new software tools.
Team Leader
Cubework Ph
04.2024 - 02.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor of Science - Customs Administration
DMMA College of Southern Philippines
Tigatto Road, Buhangin, Davao City, 800001.2013
Secondary -
Immanuel School of Davao
Margareta Village, Bajada Davao City01.2008
Primary -
Immanuel School of Davao
Margarita Village, Bajada Davao City01.2004
Skills
- Computer Literate: Proficient in MS Word, PowerPoint, and Excel
- Work Ethics: Strong dedication to professionalism and efficiency
- Supervision & Staff Development: Experienced in managing teams and enhancing staff skills
- Driving Skills: Capable of driving automatic vehicles
- Communication Skills: Fluent in English and Filipino (verbal & written)
- Work Under Pressure: Able to handle long hours and high-pressure situations effectively
- Team Motivation: Skilled in inspiring and leading teams to achieve goals
- Accuracy & Attention to Detail: Ensuring precision in work and data management
- Customer Relations: Excellent interpersonal and service-oriented approach
- Manual Data Entry: Fast and accurate data encoding
- Team Supervision: Strong leadership in overseeing and managing team operations
Affiliations
- 2nd year Representative PSCAS (Philippine Society for Customs Administration Student)
- Assistant Secretary PSCAS (Philippine Society for Customs Administration Student)
- 4th year Representative PSCAS (Philippine Society for Customs Administration Student)
Personal Information
- Age: 32
- Father's Name: Bonifacio L. Estorba
- Mother's Name: Josephine C. Estorba
- Date of Birth: 03/16/92
- Marital Status: Single
Training
- OJT 'SEADOVE Maritime Services'
- BOSH (Basic Occupational Safety and Health) Training for Safety Officer
Timeline
Team Leader
Cubework Ph
04.2024 - 02.2025
Data Entry Specialist
Awesome OS
08.2016 - 10.2022
Back Office Representative
Awesome OS Philippines
08.2016 - 05.2023
Encoder/Purchaser
LTS City Foods Inc.
Customer Service Representative
Teleperformance Davao
Bachelor of Science - Customs Administration
DMMA College of Southern Philippines
Secondary -
Immanuel School of Davao
Primary -
Immanuel School of Davao
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