JOUANELLE C. MARIÑO
Davao City
Summary
Dedicated professional with expertise in driving positive outcomes for organizations. Committed to leveraging skills and knowledge to contribute to company success. Eager to take on new responsibilities and make a meaningful impact in a dynamic work environment.
Overview
7
7
years of professional experience
18
18
years of post-secondary education
Work History
Billing and Sales Representative
VXI Company
07.2024 - 01.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Accounting Officer
Enterprise Bank Inc.
09.2023 - 06.2024
- Reduced discrepancies in financial statements by conducting thorough account reconciliations and adjusting entries.
- Improved efficiency of accounts payable and receivable processes, resulting in faster payment collection and vendor payments.
- Collaborated with external auditors during annual audits, providing accurate documentation for efficient review process.
- Supervised accounting department operations and team of up to 7 branches.
- Optimized data entry processes for increased accuracy and reduced time spent on manual tasks.
- Supported audit processes by providing timely and accurate documentation related to account reconciliations.
Customer Service Representative
IBEX Global Philippines
06.2022 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Billing and Sales Representative
IQOR
08.2021 - 12.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Student Assistant
University of Mindanao
04.2019 - 02.2023
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
- Supported academic departments during accreditation visits, ensuring all necessary materials were prepared and accessible.
Customer Service Representative
Alorica Philippines
04.2018 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School -
Tagum City National High School
Tagum City, Davao del Norte 01.2012 - 01.2018
Elementary School - undefined
San Francisco Elementary School
Panabo City, Davao del Norte 01.2006 - 01.2012
Bachelor of Science - Business Administration, Financial Management
University of Mindanao
01.2018 - 01.2024
Skills
Team Player
Proficiency in using Microsoft Office Applications
Can work under pressure
Good communication skills
Can do multi-tasking
Time management
Client service
Records management
Data entry
Fast learner
Office administration
Attention to detail
Verbal and written communication
Event planning
File and record keeping
Timeline
Billing and Sales Representative
VXI Company
07.2024 - 01.2025
Accounting Officer
Enterprise Bank Inc.
09.2023 - 06.2024
Customer Service Representative
IBEX Global Philippines
06.2022 - 06.2023
Billing and Sales Representative
IQOR
08.2021 - 12.2021
Student Assistant
University of Mindanao
04.2019 - 02.2023
Customer Service Representative
Alorica Philippines
04.2018 - 07.2021
Bachelor of Science - Business Administration, Financial Management
University of Mindanao
01.2018 - 01.2024
High School -
Tagum City National High School
01.2012 - 01.2018
Elementary School - undefined
San Francisco Elementary School
01.2006 - 01.2012