Jotham Labayo
Tesla Offshore
Quezon City
6
Years of experience
2
Languages
Summary
Driven Sales and Retention Specialist with expertise in customer engagement and sales strategy. Built rapport with clients to enhance loyalty and retention rates. Implemented effective order tracking to ensure timely status updates and maximise sales volume.
Work History
Sales
3 Months- Provided clear guidance to help customers avoid cancellations of subscriptions.
- Established strong customer relationships to enhance loyalty and improve retention rates.
- Promoted products and expanded sales efforts to increase overall sales volume.
- Monitored orders diligently to ensure precise and timely status updates.
Team Leader
1 Year 5 Months- Provided continuous coaching and performance development to enhance team capabilities
- Supervised agents to achieve passing scores in key metrics: sales, revenue, conversion, and quality
- Conduct RCS analysis, and drive accountability to improve customer interactions and maximise
- Implemented strategies to drive business growth.
Sales Advisor
1 Year 11 Months- CV guidance. Skilled at understanding customer needs, reversing objections into opportunities
- And confidently closing deals. Expert at delivering clear solutions and exceptional customer service
- Experience that builds trust, drives conversions, and generates repeat business.
- Focused on growing sales by combining empathy with expert technology
Customer Service Representative
3 Years 11 Months- Provided exceptional support, ensuring a seamless and enjoyable customer experience.
- Resolve inquiries efficiently and maximise customer loyalty.
- Executed replacement and refund workflows, maximising customer loyalty through effective resolution of enquiries.
- Monitored real-time order tracking, executing swift replacement and refund workflows to resolve inquiries efficiently.
Education
- Comprehensive IT program covering software development, networking, database management, and information security.
Skills
Sales Strategy
B2B
CRM
Microsoft Office
Sales Performance Analysis
Management
Team Leader
Sales techniques
Client engagement
Problem resolution
Language
English
Filipino
Custom
- Tere Alfaro Nucos
- Maria Theresa Nucos, +639563895417, mariatheresa.nucos@concentrix.com
Timeline
Sales
Tesla Offshore
07.2026 - Current
Team Leader
HP
01.2025 - 06.2026
Sales Advisor
HP
01.2024 - 12.2025
Customer Service Representative
Amazon
01.2021 - 12.2024
Collegio De Montalban