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    Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating.    Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.    Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.    Customer service oriented professional who provides timely and accurate data to ensure reimbursement for patient services.    Follows policies, procedures, and guidelines to assure consistent quality. Maintains patient privacy and confidentiality.    Well organized and experienced with Microsoft Word and Excel.    Follows HIPAA regulations and uses medical terminology effectively.    Resourceful, flexible, and adept at acquiring new skills in support of company objectives.    First Aid and CPR Certified.  

Knowledgeable customer service management professional successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores. Friendly and efficient customer service team member devoted to maximising customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution.

Results-oriented Operations and Sales professional with expertise in fitness, wellness, hospitality, energy, and large-scale sports facilities. Demonstrated skills in team leadership, high-volume customer engagement, and daily operational oversight. Excels in clear communication and objection handling to enhance customer retention in fast-paced environments.

Accomplished Sales and Customer Service Specialist experienced in turning excellent service and sales strategies into bottom-line results in customer loyalty and increased profitability. Solid background in providing outstanding service, building customer relationships and exceeding sales expectations. Proven success in generating store revenue and collaborating with team members on improving efficiencies. Exemplary leadership ability with a drive to motivate and assist others while maintaining organizational objectives. Strong team leadership and committed to excellence through producing positive results and customer satisfaction. Self-motivated, punctual and reliable, and passionate about building lasting business partnerships and consistently exceeding expectations. Expertise in large and small format store operations. Able to adapt to any work environment and thrive.

Jotham Labayo

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Sales and Retention Specialist

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Sales and Retention Specialist

Team Leader

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