JOSUA E. JAKOSALEM
Davao City
Summary
Customer service representative from Davao City, Philippines, with six years of experience in providing outstanding customer service. The industry experience has shaped my work ethic, and my customer service principle is to ensure that customers are satisfied and that their concerns have been addressed. Communications and relationship management professional with strong background enhancing cross-functional collaboration. Skilled in establishing strong channels of communication between departments.
Overview
7
7
years of professional experience
Work History
Supervisor of Operations
VXI Global Solution Davao
07.2022 - 10.2023
- Led and inspired high-performing operational teams to deliver outstanding results against KPIs.
Customer Service Representative
VXI GLOBAL SOLUTION
03.2021 - 07.2022
- Provide service by answering their questions through phone and email.
- Provide excellent service, resolving the issue in a timely manner.
Technical Support
VXI GLOBAL
09.2019 - 03.2021
- Attended to customer concerns about the products and services over the phone using VOIP.
- Endorsing products that help drive team sales
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance Philippines Inc
02.2017 - 09.2019
- Customer support for an online travel company based in the US helps customers book their airline tickets, hotel reservations, car rentals, cruises, and vacation packages.
MARKET RESEARCHER
Survey Sampling International | US Sampling
09.2016 - 01.2017
- Performs consumer and business-to-business survey research.
Education
Bachelor of Science - Agricultural Education
Cotabato Foundation College of Science and Tech
Katipunan Arakan Cotabato MARAHAN NATIONAL HIGH SCHOOL
MARILOG DIST. DAVAO CITYSAN MIGUEL ELEMENTARY SCHOOL
SAN MIGUEL ARAKANSkills
PROFICIENT IN MICROSOFT WORD, EXCEL, AND MICROSOFT TEAMSundefined
Timeline
Supervisor of Operations
VXI Global Solution Davao
07.2022 - 10.2023
Customer Service Representative
VXI GLOBAL SOLUTION
03.2021 - 07.2022
Technical Support
VXI GLOBAL
09.2019 - 03.2021
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance Philippines Inc
02.2017 - 09.2019
MARKET RESEARCHER
Survey Sampling International | US Sampling
09.2016 - 01.2017
Bachelor of Science - Agricultural Education
Cotabato Foundation College of Science and Tech
MARAHAN NATIONAL HIGH SCHOOL
SAN MIGUEL ELEMENTARY SCHOOL
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