JOSUA N. GOMEZ
Team Manager
Nabunturan,Davao De Oro
Summary
Seeking a challenging role in a technical organization to apply and grow my skills while contributing to institutional goals. A results-driven management professional with a proven ability to lead teams, adapt to change, and consistently achieve organizational objectives through effective leadership and strong interpersonal skills.
Overview
6
6
years of professional experience
Work History
Team Manager
Alorica Teleservices, Inc.
05.2023 - 12.2025
- Team Manager at Alorica Teleservices, Inc. for US Health Insurance
- Top Team Manager for 9 months.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Customer Experience Agent
Alorica Teleservices, Inc.
09.2022 - 05.2023
- Customer Experience Agent at Alorica Teleservices, Inc. for US Health Insurance
- Member Escalation Team (Account Supervisor)
- Top Agent for 5 months
- Handling Claims and knowledgeable about HIPAA
- Do have the knowledge for the PA process and Healthcare Billing
On The Job Training
Sandfish Hatchery of Mindanao State University – Naawan
07.2019 - 08.2019
- On The Job Training at Sandfish Hatchery of Mindanao State University – Naawan
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Marine Biology
Davao Del Norte State College
Panabo City, Davao del Norte10-2020
Skills
MS Apps Proficient Client Reporting Hardworking
Responsible Performance Coaching Customer Focus Influencing Skills
Additional Information
I am a reliable and results-driven professional who delivers quality work both independently and in teams. Known for meeting deadlines and maintaining accountability, I also embrace continuous improvement by seeking feedback, adapting to challenges, and refining my skills. My combination of dependability and growth mindset ensures consistent contributions and a forward-looking approach in every role.
Timeline
Team Manager
Alorica Teleservices, Inc.
05.2023 - 12.2025
Customer Experience Agent
Alorica Teleservices, Inc.
09.2022 - 05.2023
On The Job Training
Sandfish Hatchery of Mindanao State University – Naawan
07.2019 - 08.2019
Bachelor of Science - Marine Biology
Davao Del Norte State College