Josiah Dilla
Customer Service
Quezon City
Summary
Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Quality Assurance
Flowers.AE
Dubai DU
07.2022 - 05.2023
- Zendesk
- Shopify
- Ms Office, Excel, Docs
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Utilized Shopify to create and edit correspondence, documents and materials.
- Responded to and directed incoming calls and other communication.
- Monitored and managed social media accounts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
General Manager
Bloom Magic
Ireland
03.2020 - 04.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
Sales Representative
Concentrix Sales
02.2020 - 09.2020
Technical support, Technical Support Representative
Teleperformance
05.2019 - 01.2020
- Technical support, Billing , Sales
Customer Service, Technical Support Representative
Vxi Global
08.2018 - 01.2019
Customer Service Representative
Alorica
11.2017 - 07.2018
Technical Support Representative
Covergys
09.2016 - 09.2017
- Technical support, Billing , Sales
Education
Bachelor of Science - Computer Science
01.2013 - 04.2017
Bachelor of Science - Medical Technology
01.2011 - 04.2013
Skills
Quality assurance
undefinedTimeline
Quality Assurance - Flowers.AE
07.2022 - 05.2023
General Manager - Bloom Magic
03.2020 - 04.2022
Sales Representative - Concentrix Sales
02.2020 - 09.2020
Technical support, Technical Support Representative - Teleperformance
05.2019 - 01.2020
Customer Service, Technical Support Representative - Vxi Global
08.2018 - 01.2019
Customer Service Representative - Alorica
11.2017 - 07.2018
Technical Support Representative - Covergys
09.2016 - 09.2017
AMA COMPUTER COLLEGE - Bachelor of Science, Computer Science
01.2013 - 04.2017
FAR EASTERN UNIVERSITY NRMF - Bachelor of Science, Medical Technology
01.2011 - 04.2013
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