Joshua Zion Tolibas
Digital Marketing
Quezon City
Summary
Proven success in managing client communications, providing strategic input, and overseeing marketing efforts. Demonstrated the ability to lead teams and complete necessary deliverables for the client. Highly motivated to dive deep into a different industry.
Overview
6
6
years of professional experience
Work History
Account Manager
INFINI Marketing
Houston, Texas (remotely)
07.2023 - 01.2024
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed and implemented strategies to increase client retention.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
Content Manager
Rook Digital Unlimited
Quezon City
02.2022 - 04.2023
- Managed content distribution to online channels and social media platforms.
- Developed and managed content calendar to meet deadlines and engagement goals.
- Conducted research and collaborated with subject matter experts to develop accurate content.
- Conducted regular content audits to identify gaps and redundancies of content.
Senior Marketing Officer
Creatives UNTD Corp.
Quezon City
02.2021 - 09.2021
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Created and launched campaigns across digital and traditional channels to drive sales.
- Created and implemented customer loyalty programs to increase customer retention and loyalty.
- Collaborated with design team to create visuals for various marketing campaigns.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
Customer Service Representative Level 2
TELETECH
Quezon City
08.2020 - 12.2020
- Create incident and support tickets/cases for
scenarios that are not covered under guidelines
or may be caused by system issues, agent errors,
or fraudulent offers. - Address effectively and accurately customer
concerns on bills, promotions, services, credits,
account changes, orders, other pending requests. - Compile feedback from customers and provide
information to team lead for reporting /escalation
purposes.
Game Operations Specialist
GameOps Inc.
One Corporate Center, Pasig
03.2019 - 06.2020
- Provide support to players on various concerns (technical issues, account and billing, game rules, violation reports and appeals for ban lifting, etc.) via Email Support
- Game surveillance including tracking of fraudulent transactions
- Develop and update macro responses for consistent and improved handling of players’ issues
- Conduct quality checks on fellow specialists responses to players’ queries (part of coaching and “buddy” protocols)
- Post announcements on official game channels to update players (on game events, known issues and server downtimes/uptimes
- Compile feedback and suggestions from players as input to game analysis and review
Community Manager
Synergy88 Digital
Quezon City
05.2018 - 01.2019
- Craft engaging social media posts and copy to drive interaction.
- Manage and maintain social media accounts, ensuring consistency in messaging.
- Oversee promotional events on social media, including live-streaming and competitions.
- Provide input and feedback to adjust marketing strategies based on data analytics.
Education
Bachelor of Arts - Communications
University of The Philippines - Baguio
Baguio City 04.2001 -
Skills
Data Analytics
Campaign Execution
Client Relationship Management
Project Management
Account Management
Timeline
Account Manager
INFINI Marketing
07.2023 - 01.2024
Content Manager
Rook Digital Unlimited
02.2022 - 04.2023
Senior Marketing Officer
Creatives UNTD Corp.
02.2021 - 09.2021
Customer Service Representative Level 2
TELETECH
08.2020 - 12.2020
Game Operations Specialist
GameOps Inc.
03.2019 - 06.2020
Community Manager
Synergy88 Digital
05.2018 - 01.2019
Bachelor of Arts - Communications
University of The Philippines - Baguio
04.2001 -