JOSHUA S. LARGA
Customer Service Representative
Pasig,Metro Manila
Summary
To continuously grow and excel in a challenging and dynamic work environment, leveraging skills, knowledge, and experiences to contribute meaningfully to an organization's success. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Customer Service Representative
Sterling Global Company
3 2019
- Managed large amounts of incoming phone calls
- Generated sales leads
- Identified and assessed customers' needs to achieve satisfaction
- Built sustainable relationships and trust with customers
- Provided accurate information using right methods/tools
- Met sales targets and call-handling quotas
- Handled customer complaints and provided appropriate solutions
Inventory Clerk
Ninja Van
03.2018 - 12.2019
- Monitored and maintained current inventory levels
- Processed purchasing orders and tracked orders
- Performed physical inventory counts and reconciled stock
- Received, unpacked, and delivered goods; re-stocked items as necessary
- Processed and documented returns as required
Cashier/Bread Specialist
Tous Le Jours
01.2017 - 03.2018
- Operated register and handled transactions
- Cleaned kitchen equipment and tools
- Prepared dough by weighing flour and ingredients
- Tracked food supplies and placed orders as needed
Waiter
Max's Restaurant Inc
03.2016 - 10.2016
- Greeted and escorted customers to tables
- Prepared tables with linens, silverware, and glasses
- Informed customers about day's specials and made menu recommendations
- Took accurate food and drink orders
Education
Bachelor of Science - Hospitality Administration And Management
St. Mary's College of Marinduque
Boac, Marinduque 06.2011 - 03.2015
Skills
Cashier
Adaptability
Customer Service
Active Listening
Team Player
Certification
Fruits and Vegetables Carving
Timeline
Inventory Clerk
Ninja Van
03.2018 - 12.2019
Cashier/Bread Specialist
Tous Le Jours
01.2017 - 03.2018
Waiter
Max's Restaurant Inc
03.2016 - 10.2016
Fruits and Vegetables Carving
10-2013
Bartending with Cocktail
10-2013
Food and Wine Pairing
10-2013
Artisan Baking Coffee Session
10-2012
Barista Basics Coffee Session
10-2012
World of Coffee Concoction Coffee Session
10-2012
Bachelor of Science - Hospitality Administration And Management
St. Mary's College of Marinduque
06.2011 - 03.2015
Customer Service Representative
Sterling Global Company
3 2019
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