Joshua Rhey Mahusay
Mandaue City, Province Of Cebu
Summary
Aspiring virtual assistant with a proven track record at Wipro BPO and a passion for streamlining processes. Eager to leverage my organizational talents and adaptability to provide efficient virtual assistance to businesses and professionals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate
Wipro BPO
04.2018 - 06.2025
- Assisted team in completing daily operational tasks efficiently.
- Supported project coordination by organizing resources and scheduling meetings.
- Learned to utilize software tools for data entry and reporting purposes.
- Provided administrative support through document preparation and record maintenance.
- Contributed to maintaining organized files and documentation for easy access.
- Enhanced operational efficiency, implementing new trackers across support members.
Customer Service Representative
Collabera Technologies Private Limited
10.2017 - 04.2018
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed customer accounts ensuring accurate information and timely updates.
- Maintained comprehensive knowledge of products and services to provide expert guidance to customers.
- Developed strategies to improve response time and enhance overall customer satisfaction.
Education
Electromechanics Technology -
Center For Industrial Technology And Enterprise
Cebu City, Province Of Cebu, Philippines06-2016
Skills
- Proficiency in virtual communication tools (Zoom, Google Meet, etc)
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace (Docs, Sheets, Slides)
- Knowledge of social media management tools
- Data entry and management
- Excellent communication (written and verbal)
- Strong organizational and time management skills
- Adaptability and problem-solving abilities
- Self-motivation and ability to work independently
- Attention to detail
- Customer service skills
Certification
- Lead Smart Certified, Wipro BPO
- Coaching and Tactics - Wipro BPO
- Occupational First Aid Training (OFAT) - Philippine Red Cross Cebu Chapter
Timeline
Associate
Wipro BPO
04.2018 - 06.2025
Customer Service Representative
Collabera Technologies Private Limited
10.2017 - 04.2018
Electromechanics Technology -
Center For Industrial Technology And Enterprise
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