Summary
Overview
Work History
Education
Skills
PERSONAL INFORMATION
References
Training
Timeline
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JOSHUA MAVERICK CAOILI

JOSHUA MAVERICK CAOILI

B10 L58 Madrid Steet, Maravilla Subdivision, Barangay San Francisco, General Trias Cavite,CAV

Summary

Seeking a job in a stable company where I can improve and showcase my skills and knowledge that will enable to bring out and harness the best of my potential while meeting the organization’s goal for the benefit of the company, myself and the future advancement of the organization.

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Overview

7
7
years of professional experience

Work History

Manager of Operations

HSBC UP Ayala Land Technohub
07.2024 - Current
  • Back Office Operation for Client Investment (Investment Assurance Scheme and Hedge Funds team)
  • Knowledgeable in Trade life cycle
  • Monitoring client trades on a daily basis
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Lead multiple projects for client corporate action events
  • Handled Static updates to meet client requirement
  • Been part of UAT/JUAT test with clients and across all downstream/upstream teams
  • Maintaining good relationship with stakeholders,upstream and downstream colleagues
  • Managed teams for staff’s daily task allocation
  • Ensure that Monthly KPI/reporting are prepared and sent and meet agreed SLA
  • Identifying Risk and ability to decide what is the best action to take in every scenario
  • Streamlined operational workflows to enhance efficiency and reduce turnaround times.
  • Led cross-functional teams in implementing process improvements and best practices.
  • Developed training programs to elevate team performance and ensure compliance with standards.
  • Facilitated regular meetings to communicate updates, address challenges, and align objectives across departments.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Assistant Manager

HSBC UP Ayala Land Technohub
12.2022 - 06.2024
  • Back Office Operation for Client Investment
  • Maintain high quality of work on day to day basis
  • Been awarded as top performer for 3 consecutive years
  • Shared project ideas and streamlining automation for process improvement
  • Lead and handled multiple projects with internal and external clients
  • Ability to escalate on a timely basis
  • Maintaining good relationship with stakeholders,upstream and downstream teams

Commercial Banking Associate (APAC)

HSBC UP Ayala Land Technohub
02.2019 - 05.2022
  • Assisting clients on how they can use internet banking
  • Assisting clients on payment related queries
  • Ability to read swift messages
  • General Banking knowledge
  • Facilitated customer transactions and inquiries, ensuring accurate and timely service delivery.
  • Analyzed client needs to recommend suitable banking products and services.
  • Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.

Customer Service II

TeleTech
07.2018 - 02.2019
  • Assisting Customers through call/chat in relation to their food delivery.
  • Assisting Delivery crew to ensure clients orders can be delivered on time
  • Coordinating with Merchants/Restaurants if there’s any required change from the client orders

Education

Bachelor of Science - Business Administration Major in Operations Management

Adamson University
01.2018

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Mater Carmeli School
01.2011

Skills

  • Commitment to continuous learning
  • Team motivation strategies
  • Team skill enhancement
  • Client management
  • Strong verbal and non-verbal communication
  • Development of compliance protocols
  • Project management
  • Skilled in utilizing Microsoft Office applications
  • Team collaboration leadership
  • Operational efficiency management and monitoring
  • Analytical decision-making

PERSONAL INFORMATION

Filipino
Bilingual or Proficient (C2)
English
Advanced (C1)

References

Nathaniel Jon, Bautista, 

Human Capital Shared Services Coordinator

0956-778-8332

Manila Waters


Loriemar Litan

Assistant Vice President

+63998 561 0582

HSBC Technohub

Training

  • June 18 – 21, 2018 Basic Occupational Safety and Health (BOSH)
  • June 26 – 29, 2018 Construction Occupational Safety and Health (COSH)

Timeline

Manager of Operations

HSBC UP Ayala Land Technohub
07.2024 - Current

Assistant Manager

HSBC UP Ayala Land Technohub
12.2022 - 06.2024

Commercial Banking Associate (APAC)

HSBC UP Ayala Land Technohub
02.2019 - 05.2022

Customer Service II

TeleTech
07.2018 - 02.2019

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Mater Carmeli School

Bachelor of Science - Business Administration Major in Operations Management

Adamson University

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JOSHUA MAVERICK CAOILI