Joshua Marie Reyes
Call Center Associate
Cebu
Summary
Customer Service/Technical Support specialist with experience resolving product and account issues across phone and chat support. Handles technical troubleshooting, clear customer communication, and accurate solution delivery to drive faster resolution and higher satisfaction. Brings a service mindset shaped by a promotion into broader customer care and travel support work.
Overview
7
7
years of professional experience
Work History
Travel Agent Specialist
Wipro
10.2024 - Current
- As a Travel Specialist, I developed the ability to provide tailored ideas and suggestions based on each guest’s preferences, ensuring that their travel experiences were enjoyable and memorable. This role allowed me to
- Developed customized travel itineraries based on client preferences and budget constraints.
- Coordinated travel arrangements including flights, accommodations, and transportation logistics.
- Provided expert advice on destinations, local cultures, and travel regulations to enhance client experiences.
Customer Care Support
Newfold Digital
01.2022 - 03.2024
- As a Customer Care Specialist, I consistently delivered significant results by providing exceptional support and solutions to customer concerns. My dedication and performance led to a fast promotion, where I expanded my expertise and took on new responsibilities that further enhanced my career in customer care.
Custome Service/Technical Support
Qualfon Inc Phil
09.2019 - 01.2022
- Began career as Technical Support Agent, developing strong communication skills and effectively assisting customers with diverse technical issues. Delivered accurate solutions tailored to customer concerns, contributing to high satisfaction and resolution rates.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Arts - Ab-Political Science
03-2018
Skills
Customer service
Active listening
Retention
Attention to detail
Guest issue resolution
Leadership
Travel itinerary planning
Booking management
Escalation handling
Travel policy compliance
References
- John, Viel Pino, Team Leader, johnviel.pino@wipro.com, 09456852418, Wipro
- Angelou, Serano, Team Leader, AN20554008@wipro.com, 09150028587, Wipro
- Joey, Vincent Del Socorro, Quality Analysts, joeyvincent.delsocorro@wipro.com, 09276252401, Wipro
- Bryle, Keanu Pajaron, Trainor, brylekeanu.pajaron@outlook.com, 09760992166, Accenture Cebu
Timeline
Travel Agent Specialist - Wipro
10.2024 - Current
Customer Care Support - Newfold Digital
01.2022 - 03.2024
Custome Service/Technical Support - Qualfon Inc Phil
09.2019 - 01.2022
Basilan State college - Bachelor of Arts, Ab-Political Science