Joshua Lorenzo Camacho Arenas
Marikina
Summary
Detail-oriented and versatile IT support professional with hands-on experience in technical assistance across educational platforms, enterprise IT environments, and customer service roles. Proven expertise in troubleshooting software, hardware, and network issues; supporting platforms like Canvas LMS, Microsoft 365, Citrix, FortiClient VPN; and utilizing tools such as Active Directory and ServiceNow. Adept at delivering user-focused solutions, managing service tickets, and ensuring smooth technology operations across desktop, mobile, and enterprise systems. Possess intermediate skills in Java, HTML, and CSS, with recent certifications from freeCodeCamp, Microsoft, and LinkedIn Learning Essentials.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tier I Technical Support Specialist
SOURCEFIT
07.2025 - 09.2025
Provided technical support to teachers, students, and administrative staff in the use of the Canvas Learning Management System (LMS) on both desktop and mobile platforms. Assisted users with troubleshooting issues, navigating system features, and ensuring smooth day-to-day operation of the application. Also handled basic API integrations, debugging, and performed checks on basic web and app development functionalities to support teaching and learning activities.
Service Desk Analyst
DXC Technology
04.2023 - 07.2025
Provided technical support to end-users by resolving issues related to accounts, passwords, Microsoft applications, Citrix Workspace, FortiClient VPN, mobile devices, network connectivity, and desktop/laptop hardware. Utilized tools such as Active Directory and M365 Manager Plus to manage user accounts and access. Handled service requests and incident resolution through the SNOW (ServiceNow) ticketing system to ensure timely and effective support.
Customer Service Representative II
FIS Global Solutions
08.2022 - 12.2022
Assisted customers with inquiries and issues related to U.S. gift cards, including account access, balance checks, product quality concerns, and general product information. Delivered prompt and effective support to ensure customer satisfaction and resolve concerns efficiently.
IT Staff (Internship)
Phoenix Publishing House
06.2017 - 02.2018
Supported daily IT operations by assisting with hardware and software troubleshooting, network maintenance, and user support. Helped set up and configure devices, performed routine system checks, and provided on-site technical assistance to staff.
Education
No Degree - Information Technology
Technological Institute of The Philippines
Manila, Metro Manila, Philippines05-2021
Senior High School - Humanities And Social Sciences
Infant Jesus Academy
Marikina City, Metro Manila, Philippines04-2018
High School Diploma -
Infant Jesus Academy
Marikina City, Metro Manila, Philippines05-2015
Skills
- JavaScript
- HTML
- CSS
- Network Troubleshooting
- Incident Management
- ServiceNow
- SalesForce
- Office 365 Applications
- Active Directory User Management
- Windows 10 & 11
- Web Development
- Software Development
- Customer Support
Affiliations
Carlos Miguel Halili, Political Affairs Assistant, House of Representatives Office of Rep. Antonio B. Legarda Jr carloshalili715@gmail.com, 09171504457
Glaiza Salvador, Finance Officer, Office of Senator Loren Legarda Glaizafsalvador@yahoo.com, 09958635114
Jher Carlson Salazar, Remote Desktop Management, DXC Technology jhercarlson.salazar@dxc.com, 09081323772
Kimberly Mae Sanchez, DXC Technology, kmrsanchez96@gmail.com 09156857767
Certification
Responsive Web Design by FreeCodeCamp
JavaScript Algorithms and Data Structures by FreeCodeCamp
Legacy JavaScript Algorithms and Data Structures by FreeCodeCamp
Legacy Front End by FreeCodeCamp
Career Essentials in CyberSecurity by Microsoft and LinkedIn
Career Essentials in Data Analysis by Microsoft and LinkedIn
Career Essentials in Generative AI by Microsoft and LinkedIn
Career Essentials in Software Development by Microsoft and LinkedIn
Timeline
Tier I Technical Support Specialist
SOURCEFIT
07.2025 - 09.2025
Service Desk Analyst
DXC Technology
04.2023 - 07.2025
Customer Service Representative II
FIS Global Solutions
08.2022 - 12.2022
IT Staff (Internship)
Phoenix Publishing House
06.2017 - 02.2018
No Degree - Information Technology
Technological Institute of The Philippines
Senior High School - Humanities And Social Sciences
Infant Jesus Academy
High School Diploma -
Infant Jesus Academy