Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic
Joshua Lorenzo Camacho Arenas

Joshua Lorenzo Camacho Arenas

Marikina

Summary

Detail-oriented and versatile IT support professional with hands-on experience in technical assistance across educational platforms, enterprise IT environments, and customer service roles. Proven expertise in troubleshooting software, hardware, and network issues; supporting platforms like Canvas LMS, Microsoft 365, Citrix, FortiClient VPN; and utilizing tools such as Active Directory and ServiceNow. Adept at delivering user-focused solutions, managing service tickets, and ensuring smooth technology operations across desktop, mobile, and enterprise systems. Possess intermediate skills in Java, HTML, and CSS, with recent certifications from freeCodeCamp, Microsoft, and LinkedIn Learning Essentials.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Tier I Technical Support Specialist

SOURCEFIT
07.2025 - 09.2025

Provided technical support to teachers, students, and administrative staff in the use of the Canvas Learning Management System (LMS) on both desktop and mobile platforms. Assisted users with troubleshooting issues, navigating system features, and ensuring smooth day-to-day operation of the application. Also handled basic API integrations, debugging, and performed checks on basic web and app development functionalities to support teaching and learning activities.

Service Desk Analyst

DXC Technology
04.2023 - 07.2025

Provided technical support to end-users by resolving issues related to accounts, passwords, Microsoft applications, Citrix Workspace, FortiClient VPN, mobile devices, network connectivity, and desktop/laptop hardware. Utilized tools such as Active Directory and M365 Manager Plus to manage user accounts and access. Handled service requests and incident resolution through the SNOW (ServiceNow) ticketing system to ensure timely and effective support.

Customer Service Representative II

FIS Global Solutions
08.2022 - 12.2022

Assisted customers with inquiries and issues related to U.S. gift cards, including account access, balance checks, product quality concerns, and general product information. Delivered prompt and effective support to ensure customer satisfaction and resolve concerns efficiently.

IT Staff (Internship)

Phoenix Publishing House
06.2017 - 02.2018

Supported daily IT operations by assisting with hardware and software troubleshooting, network maintenance, and user support. Helped set up and configure devices, performed routine system checks, and provided on-site technical assistance to staff.

Education

No Degree - Information Technology

Technological Institute of The Philippines
Manila, Metro Manila, Philippines
05-2021

Senior High School - Humanities And Social Sciences

Infant Jesus Academy
Marikina City, Metro Manila, Philippines
04-2018

High School Diploma -

Infant Jesus Academy
Marikina City, Metro Manila, Philippines
05-2015

Skills

  • JavaScript
  • HTML
  • CSS
  • Network Troubleshooting
  • Incident Management
  • ServiceNow
  • SalesForce

  • Office 365 Applications
  • Active Directory User Management
  • Windows 10 & 11
  • Web Development
  • Software Development
  • Customer Support

Affiliations

Carlos Miguel Halili, Political Affairs Assistant, House of Representatives Office of Rep. Antonio B. Legarda Jr carloshalili715@gmail.com, 09171504457


Glaiza Salvador, Finance Officer, Office of Senator Loren Legarda Glaizafsalvador@yahoo.com, 09958635114


Jher Carlson Salazar, Remote Desktop Management, DXC Technology jhercarlson.salazar@dxc.com, 09081323772


Kimberly Mae Sanchez, DXC Technology, kmrsanchez96@gmail.com 09156857767

Certification

Responsive Web Design by FreeCodeCamp

JavaScript Algorithms and Data Structures by FreeCodeCamp

Legacy JavaScript Algorithms and Data Structures by FreeCodeCamp

Legacy Front End by FreeCodeCamp


Career Essentials in CyberSecurity by Microsoft and LinkedIn

Career Essentials in Data Analysis by Microsoft and LinkedIn

Career Essentials in Generative AI by Microsoft and LinkedIn

Career Essentials in Software Development by Microsoft and LinkedIn


Timeline

Tier I Technical Support Specialist

SOURCEFIT
07.2025 - 09.2025

Service Desk Analyst

DXC Technology
04.2023 - 07.2025

Customer Service Representative II

FIS Global Solutions
08.2022 - 12.2022

IT Staff (Internship)

Phoenix Publishing House
06.2017 - 02.2018

No Degree - Information Technology

Technological Institute of The Philippines

Senior High School - Humanities And Social Sciences

Infant Jesus Academy

High School Diploma -

Infant Jesus Academy
Joshua Lorenzo Camacho Arenas