Detail-oriented and versatile IT support professional with hands-on experience in technical assistance across educational platforms, enterprise IT environments, and customer service roles. Proven expertise in troubleshooting software, hardware, and network issues; supporting platforms like Canvas LMS, Microsoft 365, Citrix, FortiClient VPN; and utilizing tools such as Active Directory and ServiceNow. Adept at delivering user-focused solutions, managing service tickets, and ensuring smooth technology operations across desktop, mobile, and enterprise systems. Possess intermediate skills in Java, HTML, and CSS, with recent certifications from freeCodeCamp, Microsoft, and LinkedIn Learning Essentials.
Provided technical support to teachers, students, and administrative staff in the use of the Canvas Learning Management System (LMS) on both desktop and mobile platforms. Assisted users with troubleshooting issues, navigating system features, and ensuring smooth day-to-day operation of the application. Also handled basic API integrations, debugging, and performed checks on basic web and app development functionalities to support teaching and learning activities.
Provided technical support to end-users by resolving issues related to accounts, passwords, Microsoft applications, Citrix Workspace, FortiClient VPN, mobile devices, network connectivity, and desktop/laptop hardware. Utilized tools such as Active Directory and M365 Manager Plus to manage user accounts and access. Handled service requests and incident resolution through the SNOW (ServiceNow) ticketing system to ensure timely and effective support.
Assisted customers with inquiries and issues related to U.S. gift cards, including account access, balance checks, product quality concerns, and general product information. Delivered prompt and effective support to ensure customer satisfaction and resolve concerns efficiently.
Supported daily IT operations by assisting with hardware and software troubleshooting, network maintenance, and user support. Helped set up and configure devices, performed routine system checks, and provided on-site technical assistance to staff.
Carlos Miguel Halili, Political Affairs Assistant, House of Representatives Office of Rep. Antonio B. Legarda Jr carloshalili715@gmail.com, 09171504457
Glaiza Salvador, Finance Officer, Office of Senator Loren Legarda Glaizafsalvador@yahoo.com, 09958635114
Jher Carlson Salazar, Remote Desktop Management, DXC Technology jhercarlson.salazar@dxc.com, 09081323772
Kimberly Mae Sanchez, DXC Technology, kmrsanchez96@gmail.com 09156857767
Responsive Web Design by FreeCodeCamp
JavaScript Algorithms and Data Structures by FreeCodeCamp
Legacy JavaScript Algorithms and Data Structures by FreeCodeCamp
Legacy Front End by FreeCodeCamp
Career Essentials in CyberSecurity by Microsoft and LinkedIn
Career Essentials in Data Analysis by Microsoft and LinkedIn
Career Essentials in Generative AI by Microsoft and LinkedIn
Career Essentials in Software Development by Microsoft and LinkedIn