Joshua James Pinero
Dumaguete City, Province Of Negros Oriental
Summary
Born on June 14, 1995 at Dumaguete City. I am an organized and dependable person successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enhanced data accuracy and customer loyalty through innovative strategies and rigorous quality control, significantly exceeding project deadlines and improving client satisfaction and wanting to build a long time career with this company.
Overview
1
1
year of professional experience
Work History
Data Operator
Impect
Dumaguete City (Remote)
10.2023 - 03.2024
- Expedited project completion by consistently meeting or exceeding data entry quotas and deadlines.
- Reviewed data for deficiencies or errors to correct incompatibilities and check output.
- Enhanced data accuracy by implementing strict quality control measures and regularly reviewing data entries.
- Supported decision-making processes by generating accurate reports based on processed data sets.
- Ensured data integrity through rigorous validation checks and cross-referencing of information.
- Managed multiple simultaneous assignments while maintaining an organized workflow process and prioritizing tasks based on importance.
Customer Service Representative
Qualfon
Dumaguete, Province Of Negros Oriental (Remote)
09.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science And Information Technology - Information Technology
Silliman University
Dumaguete CityHigh School Diploma -
Negros Oriental High School
Dumaguete City03.2011
Primary -
West City Elementary School
Dumaguete, Province Of Negros Oriental, Philippines03.2007
Skills
- Microsoft Excel
- Accuracy and Precision
- Typing Speed
- Data conversion
- Data Validation
- Data Management
- Spreadsheet Management
- Data Security
- Database Administration
- Data Cleansing
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Effective Multitasking
- Critical Thinking
- Creative Thinking
- Decision-Making
- Microsoft Office
- Flexible Schedule
- Documentation skills
- Data reporting
- Data Analysis
- Workflow Processes
Timeline
Data Operator
Impect
10.2023 - 03.2024
Customer Service Representative
Qualfon
09.2022 - 08.2023
Bachelor of Science And Information Technology - Information Technology
Silliman University
High School Diploma -
Negros Oriental High School
Primary -
West City Elementary School