Joshua Hassoun
Translator/Proofreader/Transcriber/VA/SALES
San Fernando
Summary
Lebanese-born interpreter capable of conveying the emotion, style, and content of Arabic speakers in general and Lebanese in particular. Capable of proofreading, transcribing Arabic and English, and translating Arabic to English and vice versa, all while bringing extensive cultural context and quirks knowledge. Along with being an organized Virtual Assistant and Sales Coordinator dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, quality control, and customer service skills. Offering 10 years of experience providing quality administrative support to clients.
Open to new opportunities and have the mindset of a lifelong learner who looks for long-term solutions.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Virtual Assistant/Sales Coordinator
HUREY
Pampanga
09.2021 - Current
- Completed business correspondence, transcription and data entry.
- Monitored emails, organized inbox, and prioritized messages.
- Managed electronic filing systems by updating proposals, maintaining documents and accurately recording information.
- Conferred with over 10 customers weekly via chat or email to provide information.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Analyzed and compiled data to prepare comprehensive reports for management.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines. Translated to Arabic and vice versa.
- Replicated flow, style and overall meaning of original texts. Translated documents and emails to Arabic and vice versa.
- Applied cultural understanding to discern specific meanings beyond literal written words.
Customer Service Representative
iQor
Pampanga
09.2019 - 01.2020
- Created new customer database by entering customer information of over 100 weekly
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries, answered questions, and resolved problems in timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Technical Support Specialist
Cloudstaff
Pampanga
08.2018 - 12.2018
- Provided performance metrics and trend reports to management, aiding in overall operations
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Increased performance over 25 hours of training per week on subjects such as troubleshooting, and developing
- Assisted with updating technical support best practices for use by team
Assistant Manager/Purchasing Manager
Aquasafe SAL
Beirut
01.2015 - 02.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Created employee schedules to align coverage with forecasted demands.
- Sourced vendors, built relationships and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed over 50 customer calls per week. And increased sales by 10%.
Quality Control Ready Mix Concrete Lab Supervisor
Nakhle Zgheib & Co
Beirut
03.2011 - 12.2014
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Reported on short- and long-term trends in production to help management make proactive decisions.
- Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
- Trained over 10 personnel per day in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.
- Collaborated cross-functionally with supervisors from departments such as Batch Plant and Quality Assurance to coordinate effective solutions to systemic problems, resulting in direct reductions in error and rework rates.
Education
Lebanese Official Baccalaureate - Sociology and Economics
Ashrafieh Public High School
Beirut, Lebanon 10.2009 - 08.2011
Associate of Science - Lebanese Official Brevet
Sin El Fil Public School
Beirut, Lebanon 10.2006 - 08.2009
Elementary - Elementary Education
Sin El Fil Public School
Beirut, Lebanon 10.2000 - 07.2006
Skills
Microsoft Office, Software Troubleshooting, Arabic, Computer Literacy, Customer Service, and Sales
Timeline
Virtual Assistant/Sales Coordinator
HUREY
09.2021 - Current
Customer Service Representative
iQor
09.2019 - 01.2020
Technical Support Specialist
Cloudstaff
08.2018 - 12.2018
Assistant Manager/Purchasing Manager
Aquasafe SAL
01.2015 - 02.2016
Quality Control Ready Mix Concrete Lab Supervisor
Nakhle Zgheib & Co
03.2011 - 12.2014
Lebanese Official Baccalaureate - Sociology and Economics
Ashrafieh Public High School
10.2009 - 08.2011
Associate of Science - Lebanese Official Brevet
Sin El Fil Public School
10.2006 - 08.2009
Elementary - Elementary Education
Sin El Fil Public School
10.2000 - 07.2006
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