Joshua David Vero
Quezon City, Metro Manila
Summary
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
CSR, CUSTOMER ADVISOR/SALES, TECH REP.
Concentrix
08.2023 - 11.2024
- Account Management: Handle renewals and software troubleshooting for Intuit clients, ensuring seamless service and support to enhance customer satisfaction
- Sales Excellence: Consistently achieve top sales performance, recognized multiple times as a leading sales generator through effective relationship building and consultative selling
- Technical Expertise: Provide expert guidance on software solutions, resolving customer issues promptly and contributing to increased sales and retention rates
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
CSR/PROCTOR
Support Service Group
05.2023 - 07.2023
- Ensure Exam Integrity: Monitor testing environments to uphold academic standards and maintain a fair atmosphere for all candidates
- Multitask Effectively: Oversee exam progress, address student inquiries, and resolve technical issues simultaneously and efficiently
- Timely Reporting: Promptly document and report any irregularities to maintain transparency in the assessment process
Education
Bachelor of Science - Industrial Engineering
EASTERN VISAYAS STATE UNIVERSITY
Tacloban City Philipines08.2022
Bachelor of Science - Information Technology
SAMAR COLLEGE INC
Catbalogan City Philipines06.2018
Skills
- Verbal and written communication
- Active listening
- Customer service orientation
- Empathy and emotional intelligence
- Data analysis and reporting
- Technical troubleshooting
- Time management and prioritization
- Analytical thinking
- Decision-making
- Flexibility in changing environments
- Quick learning of new technologies
- Ability to work under pressure
- Salesforce
- Amazon based tools
- MS office
- Microsoft Excel
- Teams
- Zoom
Timeline
CSR, CUSTOMER ADVISOR/SALES, TECH REP.
Concentrix
08.2023 - 11.2024
CSR/PROCTOR
Support Service Group
05.2023 - 07.2023
Bachelor of Science - Industrial Engineering
EASTERN VISAYAS STATE UNIVERSITY
Bachelor of Science - Information Technology
SAMAR COLLEGE INC
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