Joshua Caleb Guillem
Barotac Nuevo, Province Of Iloilo,ILI
Summary
Proven track record in enhancing customer satisfaction and resolving complex technical issues, demonstrated during my tenure at Iqor Philippines. Skilled in active listening and problem-solving, I effectively managed high call volumes and improved service functionality, leading to increased repeat business.
Overview
6
6
years of professional experience
Work History
CSR Specialist
Iqor Philippines
12.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Technical Support Representative
Asurion
05.2022 - 11.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Tech/Sales Agent
Transcom Worldwide
09.2018 - 10.2021
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
Education
Bachelor of Science - Bachelor of Science in Marine Engineering
University of Iloilo
Iloilo City Skills
- Call center experience
- Customer Focus
- Complaint Handling
- Active Listening
- Critical Thinking
- Problem-solving abilities
Timeline
CSR Specialist
Iqor Philippines
12.2023 - Current
Technical Support Representative
Asurion
05.2022 - 11.2022
Tech/Sales Agent
Transcom Worldwide
09.2018 - 10.2021
Bachelor of Science - Bachelor of Science in Marine Engineering
University of Iloilo
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