Joshua Benjamin Songsong
San Pedro
Summary
With over 28 years at MAGSAYSAY MARITIME CORPORATION, I've honed exceptional leadership and problem-solving skills, ensuring high productivity and customer satisfaction. My expertise in data analysis and a proven track record in enhancing team performance through effective training and mentoring underscore my ability to exceed in dynamic environments.
Overview
33
33
years of professional experience
Work History
Production Supervisor
Cavite Strong Steele
06.2023 - Current
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
Housekeeping Supervisor
MAGSAYSAY MARITIME CORPORATION
01.1992 - 10.2022
- As a Suite Supervisor for more than 28 years of experience in the Stateroom and Housekeeping operation Hardworking energetic and multitasking with outstanding technical knowledge in the aspect of housekeeping operation. Passionate , dynamic and Guest focused Housekeeping professional who pride in the self-ability to deliver the level of customer service and provide creative solution and memorable experiences to the guest .Summary of Skills Knowledge Effective Decision Making Skill
- Train and Supervises Suite Attendants and runners for assigned section observes and documents job performance.
- Ensure Suite Attendants and food runners properly prepares suites for Guest
- Ensure all food presentation and displays meet company standards and ensures food and beverage orders arrive timely.
- Ensure responsible alcohol service and report any violation
- Maintain high standards of friendly guest service by circulating in assigned section greets all guest
- Be visible in the hallway, making yourself accessible to help guest , answer guest question regarding food preparation or ingredients service or billing , resolve's guest complaints , with assistance of department M
- managers
- Ensure that all work stations, pantries and storerooms remain clean and sufficient stocked , ensures replacement stock is ordered
- Ensure all sanitation practices are used and Department of Health guidelines are followed ; reports safety hazarda and repairs items.
- Complete closing duties according to company procedure, locking up suites for the night, etc
- Pre event distribution of suite attendant paper work, initial suite walk thru to check for any maintenance issues
- Build a report with your suite attendants and runners
- Assist in Suite set up, may include getting tables, chafers ,ice,locking or unlocking of fridges / cabinets as per directed
- Ensure all necessary items/ food are in suite when requested and monitor delivery of cold and hot food to suites
- Assist attendants on Quest issues
- Assist dessert cart attendants and make sure they are working in a timely manner and all department located in your area, trouble shooting issues and rectifying them.
- After event collecting completed paperworks from suite attendant and delivering to the office
- Performs other duties as assigned.
Education
Associate of Science - BS NURSING
Manila Central University
Caloocan City, Metro Manila, PhilippinesSkills
- Strong communication skills
- Excellent customer service skills
- Supervisory or Leadership skills
- The ability to motivate people, delegate task and work as part of a team
- Problem Solving
- IT skills and familiarity with database and spreadsheets for data analysis
Timeline
Production Supervisor
Cavite Strong Steele
06.2023 - Current
Housekeeping Supervisor
MAGSAYSAY MARITIME CORPORATION
01.1992 - 10.2022
Associate of Science - BS NURSING
Manila Central University
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