Joshua Angelo Veraga
City Of Muntinglupa, Province Of Rizal,RIZ
Summary
Distinguished for elevating customer satisfaction at Jollibee Foods, I bring a robust blend of data management and interpersonal skills honed in fast-paced environments. My tenure at City Government of Muntinlupa showcases achievements in streamlining document workflows and enhancing data accuracy, underpinned by a commitment to exceptional service and meticulous record-keeping.
Overview
7
7
years of professional experience
Work History
Admin Assistant 1
City Government Of Muntinlupa
08.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Service Crew Member
Jollibee Foods
03.2018 - 12.2018
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Bachelor of Science - Information Technology
Pamantasang Lungsod Ng Muntinlupa
City Of Muntinglupa, Province Of Rizal, Philippines08-2026
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- File organization
- Administrative support
- Computer proficiency
- Clerical support
- Critical thinking
- Documentation and recordkeeping
- Database entry
- Excel spreadsheets
- Data organization
- Records management
- Calendar management
- Filing and data archiving
- Mail handling
- Document management
- Data management
- Spreadsheets
- Data collection
- Spreadsheet management
- Mail management
Timeline
Admin Assistant 1
City Government Of Muntinlupa
08.2019 - Current
Service Crew Member
Jollibee Foods
03.2018 - 12.2018
Bachelor of Science - Information Technology
Pamantasang Lungsod Ng Muntinlupa
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