Joshua Alex Lumbera
Supervisor
Lipa City, Province Of Batangas,BTG
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
3
3
years of professional experience
Work History
Supervisor
Results Call Center
10.2025 - 01.2026
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Training Intern
Results Call Center
04.2025 - 09.2025
- Streamlined onboarding process for new employees with well-structured orientation sessions and clear communication of company values and expectations.
- Mentored junior trainers on best practices for instructional design and delivery techniques, contributing to the professional growth of team members.
- Improved trainee understanding by utilizing diverse teaching methods, such as hands-on activities, group discussions, and multimedia presentations.
Subject Matter Expert
Results Call Center
10.2023 - 03.2025
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Customer Service Representative
Results Call Center
08.2022 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Bachelors of Science in Industrial Engineering
University Of Batangas
Batangas, Province Of Batangas, Philippines 04.2001 -
Skills
Staff management
Timeline
Supervisor
Results Call Center
10.2025 - 01.2026
Training Intern
Results Call Center
04.2025 - 09.2025
Subject Matter Expert
Results Call Center
10.2023 - 03.2025
Customer Service Representative
Results Call Center
08.2022 - 09.2023
No Degree - Bachelors of Science in Industrial Engineering
University Of Batangas
04.2001 -