Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Alex Lumbera

Lipa City, Province of Batangas

Summary

Strategic BPO Leader with 3 years of accelerated experience and a proven track record of rapid promotion from Customer Service Representative to Subject Matter Expert, Team Supervisor, and Corporate Trainer. Expert in aligning frontline performance with organizational goals, optimizing team productivity, and delivering high-impact training programs. Recognized for a deep understanding of operational workflows and a commitment to maintaining top-tier CSAT and NPS metrics.

Overview

3
3
years of professional experience

Work History

Supervisor

Resultscx
Lipa City, Province Of Batangas, Philippines
11.2025 - 01.2026
  • Supervised daily operations to ensure adherence to company protocols and safety standards.
  • Trained new team members on operational procedures and equipment usage.
  • Coordinated workflow between departments to enhance efficiency and productivity.

Trainer

Resultscx
Lipa City, Province Of Batangas, Philippines
07.2025 - 10.2025
  • Conducted onboarding sessions, ensuring new hires grasped company policies and protocols.
  • Assisted in creating engaging learning experiences that improved team performance.
  • Collaborated with team leads to identify training needs and skill gaps within the workforce.

Customer Service Representative

Resultscx
Lipa City, Province Of Batangas, Philippines
03.2025 - 06.2025

Supervisor

Resultscx
Lipa City, Province Of Batangas, Philippines
12.2024 - 02.2025

Trainer

Resultscx
Lipa City, Province Of Batangas, Philippines
08.2024 - 11.2024

Subject Matter Expert

Resultscx
Lipa City, Province Of Batangas, Philippines
08.2023 - 02.2024
  • Analyzed customer feedback to identify trends and inform product enhancements.
  • Collaborated with cross-functional teams to develop training materials for new software implementations.
  • Provided expert guidance on best practices for client onboarding processes, improving user experience.

Customer Service Representative

Resultscx
Lipa City, Province Of Batangas, Philippines
08.2022 - 07.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed orders and managed customer accounts using CRM software for accurate record-keeping.
  • Collaborated with team members to enhance service delivery and improve overall customer satisfaction.

Education

No Degree -

University of Batangas
Batangas, Philippines

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Analytical thinking
  • Processes and procedures
  • Process improvement
  • Verbal and written communication
  • Coaching and mentoring
  • Quality control
  • Problem-solving
  • Multitasking

Timeline

Supervisor

Resultscx
11.2025 - 01.2026

Trainer

Resultscx
07.2025 - 10.2025

Customer Service Representative

Resultscx
03.2025 - 06.2025

Supervisor

Resultscx
12.2024 - 02.2025

Trainer

Resultscx
08.2024 - 11.2024

Subject Matter Expert

Resultscx
08.2023 - 02.2024

Customer Service Representative

Resultscx
08.2022 - 07.2023

No Degree -

University of Batangas
Joshua Alex Lumbera