JOSHUA VILLARIN TIBON
Mandaue
Summary
Experienced service delivery professional with a strong track record in optimizing service processes and ensuring client satisfaction. Equipped with valuable expertise in both the business process outsourcing and international freight forwarding industry, I bring a wealth of knowledge to drive operational efficiency. Adept at fostering team collaboration, consistently achieving exceptional results. Reliability, adaptability, and strong problem-solving skills are widely recognized, making me a valuable asset to any organization.
Overview
8
8
years of professional experience
Work History
GS Hosted Service Delivery Specialist
Kuehne + Nagel Global Services, Inc.
06.2021 - Current
- Responsible for the Shipment File preparation by reviewing the shipments data/information if all are correct and if they follow the SOP per account.
- Doing invoicing task, making sure that the correct quotation/rates are used before producing the invoice against the services that they avail with KN on a monthly/quarterly basis.
- Doing manual shipment registration to SALOG(KN internal tool for shipment/order tracking), making sure that all information is entered correctly against the shipping/commercial documents provided by the customer.
- Responsible for sending out Time Slot Request(Pre-alert) and Delivery Order document to our third-party Transport/Delivery providers, alerting them that there will be an incoming container to be picked up at the wharf on the correct vessel before storage will commence.
Sales Development Representative (CIENCE)
Supportware Philippines
02.2021 - 04.2021
- Doing cold calling to potential prospects/clients by offering them the services that the CIENCE is offering.
Lead Researcher (Project-based) (CIENCE)
Supportware Philippines
12.2020 - 01.2021
- Finding possible leads/prospect for the Sales Team to call via LinkedIn.
Back Office Support Representative (Best Buy)
Teletech Customer Care Mgt. Philippines, Inc.
10.2019 - 02.2020
- Doing outbound calls to Best Buy customers in regards with the update of the delivery schedule of their purchased product and also to help them reschedule it.
Customer Service Associate (United Airlines)
Wipro BPO Philippines Ltd., Inc.
05.2018 - 11.2018
- Help out customer in doing booking, reservation, updating and cancelling their flight.
Customer Support Agent (eBay)
ePerformax Contact Centers and BPO
06.2017 - 01.2018
- Escalation point/mediator between the buyer and seller who is responsible for deciding whether to approve buyers returns claim for a refund.
Technical Support Associate (CenturyLink)
Sykes Asia, Inc.
10.2016 - 02.2017
- Help customer out in troubleshooting their internet service when they are having an issue with it and provide the best resolution.
Education
Bachelor of Science - Mechanical Engineering
Cebu Technological University-Main Campus
Cebu City01.2015
Secondary -
Pagsabungan National High School
Mandaue City01.2010
Primary -
Pagsabungan Elementary School
Mandaue City01.2006
Skills
- Proficient in MS Office
- Customer-Centric Approach
- Detail-Oriented Data Management
- Results-Driven
- Effective Written Communication
- Effective Oral Communication
- Proficient in Task Prioritization
- Effective Stress Management
- Efficient Deadline Management
Personal Information
- Age: 31
- Place of Birth: Cebu City
- Height: 5'4"
- Weight: 120 kg
- Citizenship: Filipino
- Date of Birth: November 16, 1993
- Gender: Male
- Marital Status: Single
Timeline
GS Hosted Service Delivery Specialist
Kuehne + Nagel Global Services, Inc.
06.2021 - Current
Sales Development Representative (CIENCE)
Supportware Philippines
02.2021 - 04.2021
Lead Researcher (Project-based) (CIENCE)
Supportware Philippines
12.2020 - 01.2021
Back Office Support Representative (Best Buy)
Teletech Customer Care Mgt. Philippines, Inc.
10.2019 - 02.2020
Customer Service Associate (United Airlines)
Wipro BPO Philippines Ltd., Inc.
05.2018 - 11.2018
Customer Support Agent (eBay)
ePerformax Contact Centers and BPO
06.2017 - 01.2018
Technical Support Associate (CenturyLink)
Sykes Asia, Inc.
10.2016 - 02.2017
Bachelor of Science - Mechanical Engineering
Cebu Technological University-Main Campus
Secondary -
Pagsabungan National High School
Primary -
Pagsabungan Elementary School
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