JOSHUA VILLANGCA
Financial Management
Cagayan de Oro City
Summary
A highly motivated with good moral character, adequate knowledge, passion and adaptive skills in any working environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Representative
Teleperformance
Cagayan de oro
11.2023 - 01.2024
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support
Research Analyst
Digital Institute Training and Development
Cagayan de oro
03.2023 - 06.2023
- Implemented quality control protocols to enhance accuracy of data and research results.
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Used varied statistical and data analysis techniques to draw conclusions from research.
Virtual Assistant
Amazon Product Research and Data Entry
06.2021 - 08.2021
- Conducted market research to identify customer needs and preferences.
Sales Associate
Seven Eleven Corporation
Cagayan de oro
05.2018 - 06.2018
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Cagayan De Oro City National High School
08.2013 - 08.2018
Bachelor of Science - Financial Management
Opol Community College
Poblacion Opol Misamis Oriental 06.2018 - 06.2023
Skills
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Related Experience
- Customer Service Representative, Teleperformance, 2023
- Research Analyst, Digital Institute Training and Development, 2022
- Virtual Assistant, Amazon, 2021
- Sales Associate, Seven Eleven Corporation, 2020
References
- Dr. Nelson D. Bation, CEO- Digital Institute Training and Development, 0917-128-1320
- Juvy Sabuero, Businessman, 0927-147-0927
- Al P. Legaspi, Businessman, 0997-579-2665
Training
- Introduction to data Analysis, Digital Institute Training and Development, Opol, Misamis Oriental
- Introduction to Mendeley, Digital Institute Training and Development, Opol, Misamis Oriental
- Revolutionizing Logistics Management, Digital Institute Training Development, Opol, Misamis Oriental
- Break Through program (Mind setting), FWD insurance Corp.
Timeline
Customer Service Representative
Teleperformance
11.2023 - 01.2024
Research Analyst
Digital Institute Training and Development
03.2023 - 06.2023
Virtual Assistant
Amazon Product Research and Data Entry
06.2021 - 08.2021
Bachelor of Science - Financial Management
Opol Community College
06.2018 - 06.2023
Sales Associate
Seven Eleven Corporation
05.2018 - 06.2018
High School Diploma -
Cagayan De Oro City National High School
08.2013 - 08.2018
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