Summary
Overview
Work History
Education
Skills
Related Experience
References
Training
Timeline
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JOSHUA  VILLANGCA

JOSHUA VILLANGCA

Financial Management
Cagayan de Oro City

Summary

A highly motivated with good moral character, adequate knowledge, passion and adaptive skills in any working environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience
10
10
years of post-secondary education

Work History

Customer Service Representative

Teleperformance
Cagayan de oro
11.2023 - 01.2024
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support

Research Analyst

Digital Institute Training and Development
Cagayan de oro
03.2023 - 06.2023
  • Implemented quality control protocols to enhance accuracy of data and research results.
  • Prepared detailed reports summarizing research findings and recommendations for further action.
  • Used varied statistical and data analysis techniques to draw conclusions from research.

Virtual Assistant

Amazon Product Research and Data Entry
06.2021 - 08.2021
  • Conducted market research to identify customer needs and preferences.

Sales Associate

Seven Eleven Corporation
Cagayan de oro
05.2018 - 06.2018
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Cagayan De Oro City National High School
08.2013 - 08.2018

Bachelor of Science - Financial Management

Opol Community College
Poblacion Opol Misamis Oriental
06.2018 - 06.2023

Skills

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Related Experience

  • Customer Service Representative, Teleperformance, 2023
  • Research Analyst, Digital Institute Training and Development, 2022
  • Virtual Assistant, Amazon, 2021
  • Sales Associate, Seven Eleven Corporation, 2020

References

  • Dr. Nelson D. Bation, CEO- Digital Institute Training and Development, 0917-128-1320
  • Juvy Sabuero, Businessman, 0927-147-0927
  • Al P. Legaspi, Businessman, 0997-579-2665

Training

  • Introduction to data Analysis, Digital Institute Training and Development, Opol, Misamis Oriental
  • Introduction to Mendeley, Digital Institute Training and Development, Opol, Misamis Oriental
  • Revolutionizing Logistics Management, Digital Institute Training Development, Opol, Misamis Oriental
  • Break Through program (Mind setting), FWD insurance Corp.

Timeline

Customer Service Representative

Teleperformance
11.2023 - 01.2024

Research Analyst

Digital Institute Training and Development
03.2023 - 06.2023

Virtual Assistant

Amazon Product Research and Data Entry
06.2021 - 08.2021

Bachelor of Science - Financial Management

Opol Community College
06.2018 - 06.2023

Sales Associate

Seven Eleven Corporation
05.2018 - 06.2018

High School Diploma -

Cagayan De Oro City National High School
08.2013 - 08.2018
JOSHUA VILLANGCAFinancial Management