Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Joshua Talaga

San Nicolas, Province Of Ilocos Norte

Summary

Proven Executive Assistant with a track record of enhancing client satisfaction and boosting sales at Bell Canada, Btc & Sipcoe. Skilled in office management and adept at problem-solving, I excel in high-stress situations, ensuring confidentiality and efficiency. My approach has consistently resulted in increased loyalty and business growth.

Overview

4
4
years of professional experience

Work History

Executive Assistant

VA.EST
06.2023 - 03.2024
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Sales Representative

Bell Canada, Btc & Sipcoe
08.2021 - 09.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Customer Service Representative

Alorica
10.2019 - 12.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Senior High School Graduate - Technical Drafting

San Nicolas National High School
San Nicolas, Province Of Ilocos Norte, Philippines
04.2018

Skills

  • Executive Support
  • Administrative Support
  • Office Management
  • Strong Problem Solver

Timeline

Executive Assistant

VA.EST
06.2023 - 03.2024

Sales Representative

Bell Canada, Btc & Sipcoe
08.2021 - 09.2022

Customer Service Representative

Alorica
10.2019 - 12.2020

Senior High School Graduate - Technical Drafting

San Nicolas National High School

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Joshua Talaga