Joshua Segundo
Baguio City
Summary
Passionate about hospitality and customer service, excelling in providing exceptional dining experiences to guests as an F&B attendant. Extensive experience in the food and beverage industry, with a strong understanding of menu offerings, confidently making recommendations to guests. Expertise in managing high-pressure situations, multitasking, and efficiently delivering orders. Excellent communication skills and effectively liaise with kitchen staff and colleagues for seamless service. Dedicated team player always willing to go the extra mile to exceed guest expectations and create a welcoming and comfortable atmosphere.
Overview
8
8
years of professional experience
Work History
Captain Waiter
Le Chef at The Manor
02.2024 - Current
- Completing the daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Taking orders, using effective upselling techniques to increase customer interest in additional products.
- Retaining knowledge of current menu selections for accurate, reliable customer guidance.
- Resolving customer complaints promptly, escalating larger operational concerns to management.
- Delivering exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Facilitating excellent customer experience by providing friendly, attentive and proactive customer service.
- Stocking clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Improving guest comfort and satisfaction through personalized service and support.
- Greeting guests and seated promptly, providing special accommodation for handicapped diners and small children.
Store Supervisor
My Little Kitchen Tea & Snack Bar
02.2022 - 12.2023
- Overseeing salespeople, cashiers, shelf stockers, and other employees.
- Kept records of expenditure, sales figures, and employee performance.
- Evaluated the supply and availability of stocks, and profit margins.
- Implemented measures to avoid stock damages, theft, and wastage.
- Monitored shelve stocks and product displays, and the general appearance of the store.
- Addressed customers' requests, comments, and complaints.
- Motivated employees to achieve targets.
Food Server
Inn Roccio and Restaurant
07.2018 - 01.2020
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Food Handler
Andoks Litson Corporation
02.2017 - 06.2018
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Contributed to a positive working atmosphere through effective communication and collaboration with colleagues and management.
Education
Diploma In Electronics Servicing NC2 - Electronics
Baguio School of Business And Technology Inc.
Baguio City01.2012
High School Diploma -
Pugo Central National High School
Cares, Pugo,La Union,Philippines04.2011
Skills
- Customer assistance
- POS system operation
- Calm under pressure
- Problem-solving
- Multitasking
- Highly motivated
- Well-organised
- Strong work ethic
- Team player
- Compliance
- Team management
- Table setting
- Food and beverage expertise
- Wine pairing
Height Cm
165
Weight Kg
60
Personal Information
- Age: 31
- Citizenship: Filipino
- Place of Birth: Dagupan City, Pangasinan
- Date of Birth: 10/10/93
- Marital Status: Single
- Religion: Christian
Languages
English
Upper intermediate (B2)
Additional Information
Character References
Ms. Ellen Pablo
HR Manager-Le Chef at The Manor
+639217448285
Ms. Jamie Laguipo
HR Associate-Le Chef at The Manor
+639178572205
Ms. Jeanylene Fukai
Owner-My Little Kitchen Tea & Snack Bar
jen13_isip@yahoo.com
Timeline
Captain Waiter
Le Chef at The Manor
02.2024 - Current
Store Supervisor
My Little Kitchen Tea & Snack Bar
02.2022 - 12.2023
Food Server
Inn Roccio and Restaurant
07.2018 - 01.2020
Food Handler
Andoks Litson Corporation
02.2017 - 06.2018
Diploma In Electronics Servicing NC2 - Electronics
Baguio School of Business And Technology Inc.
High School Diploma -
Pugo Central National High School
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