Hi, I’m
Joshua Reyes
STAGE TECHNICIAN
54 Guido 3Caloocan City
Summary
To share and nurture my international experience and knowledge gained in the field of Sales and world-class tourism service in luxurious hotels & resorts and international cruise industry. Has strong background in dealing with multinational guests, self-starter, with a very keen eye for details, has an initiative and anticipation; Has proven experience as an Account Executive or in other sales/customer service role Is results-oriented with the ability to be flexible and to work well under pressure; Loves exploring new ideas in order to generate sales for the company; Business Acumen; Has proven Team Leader attributes: confident, trustworthy, ethical, service-committed, good listener, creative, self-motivated, energetic, multi-tasker and righteous;
Overview
24
years of professional experience
Work History
Norwegian Cruise Line
Stage Technician
02.2022 - Current
Job overview
- Collaborated with directors and camera crews to lay out filming sequences and equipment requirements.
- Managed compression, digitization and storage of audio and video data.
- Supported live events with well-controlled lights, sound and video streaming.
- Skilled at working independently and collaboratively in a team environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Excellent communication skills, both verbal and written.
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
- Constructed and decorated set pieces and props per design specifications.
- Worked with team of Number to put all props and set pieces in place and supervised prop movements at correct times during performances.
- Assisted in all technical and practical effect setup for Type performances and broke down all equipment at close of each show.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Prepared and delivered news, sports or weather reports, gathering and rewriting material so it conveyed required information and fit specific time slots.
- Delivered newsworthy stories on air using perfect pronunciation and inflection.
- Assisted crews with set building and pointed out problems that could be potential safety issues.
- Interacted positively with actors and actresses when escorting to and from trailers during filming.
- Conducted in-depth interviews with celebrities, politicians and newsmakers.
- Assisted director with planning and completing film shots and B roll footage.
- Assisted with tasks for radio broadcasts, video production and other multimedia projects.
- Spoke intelligently and enthusiastically regarding current music and performers to engage and entertain listeners.
- Read news flashes to inform audiences of important events.
- Managed digital assets and resources for business, promotional, and routine filming use.
AURA ONE HOTEL BAGUIO
GENERAL MANAGER
02.2018 - Current
Job overview
- Is Responsible for managing the Hotel’s management team and overall hotel targets to deliver an excellent Guest experience;
- Holds regular briefings and meetings with all department heads;
- Ensures full compliance to Hotel operating controls, policies, procedures and service standards;
- Leads all key property issues including customer service and refurbishment;
- Handles complaint and oversees the service recovery procedures;
- Manages on-going profitability of the hotel – ensuring revenue and guest satisfaction targets are met and exceeded;
- Ensures all decisions are made in the best interest of the hotel and the management;
- Develops and carries out improvement and cost-saving actions;
- Has a strong understanding of P&L statements and the ability to react with impactful strategies;
- Maximizes room yield and hotel revenue through innovative sales practices and yield management programs and to assist in residential sales as and when required and development with strong sales prospects;
- Helps in the procurement of operating supplies and equipment, and contracting with third- party vendors for essential equipment and services;
- Acts as a final decision-maker in hiring a key staff;
- Oversees and manages all departments and works closely with department heads on a daily basis to manage and develop the Hotel Executive team to ensure career progression and development;
- Responds to audits to ensure continual improvement is achieved.
AURA ONE HOTEL BAGUIO
HOTEL FLOOR DIRECTOR
03.2018 - Current
Job overview
- Briefs Supervisors/Executives daily;
- Is responsible in changing the status of the room after inspecting it;
- Is responsible in double checking the rooms before ocular and guest check-in;
- Is responsible for smooth operation of the assigned floor;
- JOSHUA A
- REYES
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- Supervises Room Attendants;
- Organizes and facilitates the room-making process;
- Manages daily allocation of rooms and deep cleaning tasks to team members;
- Checks the occupied and departure rooms, giving special attention to guest needs;
- Ensures that the entire operation is performed as per the laid down standards;
- Manages guests’ requests, including VIP amenities and communicating them to the relevant team members;
- Carries out routine inspection of guest bedrooms to ensure they meet standards;
- Is knowledgeable of all room categories and amenities and rates;
- Achieves positive outcomes from guest queries in a timely and efficient manner;
- Carries out lost and found procedures;
- Coordinates the preventive maintenance schedule of rooms and public area with maintenance department;
- Assists other departments wherever necessary and maintain good working relationships;
- Maintains stock of guest and cleaning supplies;
- Recommends recruitment of new personnel.
AURA ONE HOTEL
EVENTS COORDINATOR
03.2018 - Current
Job overview
- Coordinates with vendors, exhibitors and stakeholders during event planning;
- Creates and distributes event listing pages on social media websites;
- Manages event set-up, tear down and follow-ups;
- Establishes standardized event procedures and trains staff into properly executing them;
- Builds and adheres to an event budget to avoid project overruns;
- Tracks event key performance areas and identify items to improve for future events;
- Explains the Terms and Conditions with regard to the settlement including the policy of the company;
- Inputs proper and precise event details using Genesis system.
AURA ONE HOTEL
ASSISTANT FRONT OFFICE ASSOCIATE
03.2018 - Current
Job overview
- Greets guests and provide them with superb customer service;
- Ensures the Front Desk is neat, presentable, and equipped with all the necessary stationery supplies;
- Answers all client queries and incoming calls;
- Redirects phone calls and messages to the appropriate department;
- Receives all letters and packages to distribute them to their appropriate departments;
- Monitors and organizes emails;
- Tracks and orders office equipment and supplies;
- Handles proper check-in and check-out that includes settlement of bills;
- Is responsible for Remittance and Audit Report of Sales to the Accounting Office;
- Maintains records and files;
- Oversees the office budget.
MAGSAYSAY GROUP OF COMPANIES
ACCOUNT SALES EXECUTIVE
12.2017 - 03.2018
Job overview
- Provides assistance to produce successful campaigns for our clients;
- Acts as an important link between an advertising agency and its clients;
- Understands client’s goal, and then organizes the agencies’ creative and administrative staff to help them produce effective campaigns;
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- Works with account planners to devise a campaign that meets the client's brief and budget;
- Presents campaign ideas and costings to clients;
- Briefs the creative team who will produce the adverts;
- Negotiates with clients, solves any problems and ensures deadlines are met;
- Checks and reports campaign's progress;
- Keeps in contact with the client at all stages of the campaign;
- Manages the account's budget and invoices the client;
- Executes sales pitches to win new business.
SURPLUS SM STORE AFFILIATE
STORE MANAGER
07.2017 - 01.2018
Job overview
- Supervises team as they work
- This means being on the store floor and on your feet for most of the time
- In larger stores, you may rarely have actual interaction with the customers but in smaller stores you will be working sales right alongside your team;
- Leads your team by example and gives the best customer service 100% of the time;
- Finds different ways to motivate the team to generate sales;
- Holds regular mandatory training sessions and motivational huddles with the staff;
- Typical responsibilities of the job includes: recruiting, training, supervising and appraising staff, dealing with customer queries and complaints.
ROYAL CARIBBEAN INTERNATIONAL CRUISE LINE, WINDJAMMER CAFÉ ATTENDANT
01.2001 - 01.2015
Job overview
- Is responsible in supporting and helping deliver the best possible entertainment product to the guest;
- Is responsible in leading the stage staff team during live shows;
- Creates fair and equal scheduling for the stage staff team;
- Provides support in editing, shooting live broadcast feed onboard the vessel;
- Operates/Controls live shows using Leightronix Media Routing / Recording System;
- Operates theatrical rigs using Arlacon System;
- Does the fair scheduling of staff & ensures that all activities are smooth running;
- Is Competent in using Wholehog Lighting Console for shows;
- Is Responsible for the programming, operations and maintenance of the lighting, show control and fog and haze system in certain entertainment venues aboard the ship for a variety of events and activities., Is responsible for setting/replenishing the Café/buffet for Breakfast, lunch, Tea Time and dinner for in-house guests;
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- Mans the reception in different café’s onboard and assists the guest regarding their issues and concerns;
- Meets, greets and sits the guests, and visits every table at least once during the meal;
- Makes menu recommendations, answers questions and shares additional information with restaurant patrons;
- Up-sells additional products when appropriate;
- Takes accurate food and drinks orders, using a POS ordering software, order slips or by memorization;
- Checks customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages;
- Communicates order details to the Kitchen Staff;
- Serves food and drink orders;
- Checks dishes and kitchenware for cleanliness and presentation and report any problems;
- Arranges table settings and maintain a tidy dining area;
- Delivers checks and collect bill payments;
- Carries dirty plates, glasses and silverware to kitchen for cleaning;
- Meets with restaurant staff to review daily specials, changes on the menu and service specifications for reservations.
ROYAL CARIBBEAN INTERNATIONAL CRUISE LINE
GUEST SERVICES OFFICER
01.2007 - 01.2009
Job overview
- Answers telephone calls and handles and addresses inquiries, concerns from the guest regarding onboard facilities, tours and travel offered including dining reservations etc.;
- Facilitates and does the tour/ocular to the onboard passengers regarding the amenities the ship can offer;
- Assists the onboard Group Coordinator regarding set up for events, functions, weddings, conventions etc.;
- Acts as a member of one or more of the hotel’s internal committees.
ROYAL CARIBBEAN INTERNATIONAL CRUISE LINE
HEAD STAGE STAFF/LIGHTING PROGRAMMER
01.2001 - 01.2006
PAN PACIFIC MANILA, Hotel and Resorts
BUTLER
01.1999 - 01.2000
Job overview
- Provides personalized service to all guests;
- Does Housekeeping job /cleans and supplies VIP guestrooms according to standards of Pan
- Pacific Manila;
- Does the turndown of VIP rooms;
- Assists guest with any kind of issues and concerns;
- Reviews the guest list to check special requirements;
- Ensures that everything is in order prior to the guests' arrival (including maid service, flower arrangements and technical facilities);
- Greets guests and provides information on hotel facilities.
Education
Centro Escolar University
Bachelor Of Science from Tourism
Skills
O Using Genesis system for reservations and in generating reports;undefined
Timeline
Stage Technician
Norwegian Cruise Line
02.2022 - Current
HOTEL FLOOR DIRECTOR
AURA ONE HOTEL BAGUIO
03.2018 - Current
EVENTS COORDINATOR
AURA ONE HOTEL
03.2018 - Current
ASSISTANT FRONT OFFICE ASSOCIATE
AURA ONE HOTEL
03.2018 - Current
GENERAL MANAGER
AURA ONE HOTEL BAGUIO
02.2018 - Current
ACCOUNT SALES EXECUTIVE
MAGSAYSAY GROUP OF COMPANIES
12.2017 - 03.2018
STORE MANAGER
SURPLUS SM STORE AFFILIATE
07.2017 - 01.2018
GUEST SERVICES OFFICER
ROYAL CARIBBEAN INTERNATIONAL CRUISE LINE
01.2007 - 01.2009
ROYAL CARIBBEAN INTERNATIONAL CRUISE LINE, WINDJAMMER CAFÉ ATTENDANT
01.2001 - 01.2015
HEAD STAGE STAFF/LIGHTING PROGRAMMER
ROYAL CARIBBEAN INTERNATIONAL CRUISE LINE
01.2001 - 01.2006
BUTLER
PAN PACIFIC MANILA, Hotel and Resorts
01.1999 - 01.2000
Centro Escolar University
Bachelor Of Science from Tourism
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