Joshua Raymond Rodas
Customer Service Representative
Caloocan City
Summary
Collaborative professional with 7+ years of experience specializing in Customer Service and Technical Support Roles handling customers concern using excellent communication skills and product knowledge & expertise. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Customer Service Associate
ACCENTURE
02.2025 - Current
- Handling a UK based account called "Virgin Media" which I belong to the department of Cable Collections/ Payment Management. We assist customers with the extension of their service, processing bill payment, changing their bill due date, offering options to help them clear their outstanding balance, setting up payment plan, setting up promised to pay, removing the suspension on their account, etc.
Customer Service Representative
IQOR
10.2024 - 02.2025
- Handled "Credit One Bank" a credit card company for customers who were trying to build up their low credit score. Mainly assisting them with quick payment of their credit card statement over the phone, answering their queries about their account and helping them with the refund, card replacement, disputes, cancelling their card, checking the status of their application and etc.
Technical Support Representative
CONCENTRIX
11.2020 - 07.2024
- Handled "AT&T UVERSE & AT&T DIRECTV" under the umbrella of AT&T, one of the largest telco companies in the USA. When in AT&T UVERSE my role was to provide technical assistance to customers with their landline, internet and online streaming tv. The role revolved around helping customers with basic troubleshooting over the phone.
- When in AT&T DIRECTV main role was to assist customers with their technical concerns about their satellite tv such as "black screen, no signal, cloudy & glittery screen, other weather related error messages". We also handled sending a field technician for repair and replacement, replacing remote and other equipment, processing credits and adjustment, ordering on demand PPV & Adult Contents and upgrading packages, etc.
Customer Service Representative
AFNI PHILIPPINES
11.2019 - 09.2020
- Handled VERIZON PREPAID Wireless under VERIZON Telecom. Assisting customers about their concerns about mobile data/internet, calls, sms, voicemail setup, plan renewal, port-in/out, device & jetpack activation also billing issues such as refunds, credit& adjustment, top ups, auto-pay etc..
Customer Service Representative
LBOS Philippines
08.2019 - 11.2019
- Handled LYCAMOBILE USA, assisting customers with their issues about calls, text, data, sim card swap, plan renewal, and other billing issues.
Customer Service Representative
The Results Companies (ResultsCX)
06.2018 - 07.2019
- Handled BOOSTMOBILE PREPAID under the umbrella of SPRINT Telecom. Mainly assisting customers with their concerns about CALL, SMS & MOBILE INTERNET, Also helping customers with their billings, top up their mobile plans, and all issues related to mobile phone service.
Education
Bachelor of Secondary Education - Major in English
Bestlink College of The Philippines
03.2018
Secondary Education - undefined
Tala High School
03.2014
Skills
Customer Service Roles
Teaching and Classroom Facilitation
Customer relationship management (CRM)
Complex Problem-solving
Certification
License Professional Teacher
Timeline
Customer Service Associate
ACCENTURE
02.2025 - Current
Customer Service Representative
IQOR
10.2024 - 02.2025
Technical Support Representative
CONCENTRIX
11.2020 - 07.2024
Customer Service Representative
AFNI PHILIPPINES
11.2019 - 09.2020
Customer Service Representative
LBOS Philippines
08.2019 - 11.2019
Customer Service Representative
The Results Companies (ResultsCX)
06.2018 - 07.2019
Secondary Education - undefined
Tala High School
Bachelor of Secondary Education - Major in English
Bestlink College of The Philippines