Joshua Ray C. Corrales
Customer Service Expert
San Juan
Summary
Seeking a stable career in a progressive company that provides opportunity for continued career advancement. Has an excellent time management skills. Acknowledge for being adaptable, resourceful, reliable and cooperative. Can work with less supervision and can handle variety task without pressure.
Overview
7
7
years of professional experience
Work History
Customer Service Expert
International Airline Services Asia, Inc
03.2023 - Current
- Providing support to agents who need technical assistance.
- Coached new Customer Service Representatives on company policies, procedures, and best practices.
- Facilitates coaching sessions to agents who needs development.
- Handles escalation call from agents who needs assistance on de-escalating a client
Evaluates the cases (Call and chat) of the agents by determining the root-cause of their score
Customer Service Representative
International Airline Service Asia, Inc
10.2020 - 03.2023
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
- Managed difficult customer situations with professionalism and empathy.
- Monitored social media platforms for relevant customer feedback and responded accordingly.
- Answered customer inquiries via phone, email, and chat.
Passenger Service Agent
Philippine Airport Ground Support Solutions Inc.
12.2018 - 07.2020
- Customer Service Expert
- Cathay Pacific Airways
- Air France and KLM Royal Dutch Airlines
- Customer Service Training Seminar
- Amadeus System Training (2020)
- Customer Care Intake Training (2020)
Education
Bachelor of Science - Airline Business Administration
PATTS College of Aeronautics
01.2018
Skills
- Excellent communication skills
- Excellent Amadeus System knowledge
- Customer service experience
- In-depth understanding of ALTEA and Oscar Amadeus platforms
- Problem-solving
- Customer service
- Collaborative team member
References
Maverick, De Guzman, PAGSS / Cathay Pacific Airways Supervisor, +63 917 312 6827
Imma Kathrene Galang, IASA, inc / Customer Service Expert , +63 917 870 7079
Training
- Australian Documents Seminar (2019)
- Canadian Documents Seminar (2019)
- United Kingdom Documents Seminar
Timeline
Customer Service Expert
International Airline Services Asia, Inc
03.2023 - Current
Customer Service Representative
International Airline Service Asia, Inc
10.2020 - 03.2023
Passenger Service Agent
Philippine Airport Ground Support Solutions Inc.
12.2018 - 07.2020
Bachelor of Science - Airline Business Administration
PATTS College of Aeronautics
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