Joshua Ramada
Tagum City,Davao del Norte
Summary
Dedicated professional with expertise in enhancing customer experiences and team collaboration. Engages customers to identify needs and resolve issues efficiently. Maintains high service standards and a welcoming environment. Leads teams and mentors colleagues while fostering communication and problem-solving skills. Adapts swiftly to deliver outstanding service and supports continuous learning.
Overview
4
4
years of professional experience
Work History
Crew Trainer
Mcdonalds
Tagum City, Davao del Norte
04.2022 - 07.2026
- Instructed new team members on correct procedures for all areas of operations.
- Conducted comprehensive training sessions for new crew members, focusing on customer service excellence and operational efficiency.
- Led by example, demonstrating exemplary customer service and work ethic to trainees.
- Promoted a culture of excellence and accountability, motivating crew to excel in their roles.
- Delivered hands-on coaching in food preparation techniques, maintaining high standards of hygiene and safety.
- Worked alongside junior employees to improve performance, food safety and customer service.
- Supported the onboarding process for new hires, making certain they felt welcomed and well-informed about their responsibilities.
- Coordinated with management to identify training needs and develop relevant training initiatives.
- Monitored crew performance, providing constructive feedback and recommendations for further development.
- Maintained excellent customer satisfaction by ensuring employees provided excellent service.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Observed standards routinely, coaching and guiding team members to maintain quality service levels.
- Facilitated training sessions for team development by researching and identifying performance pain points.
- Developed well-trained employees by instilling knowledge, techniques and skills about the company and products.
- Facilitated health and safety workshops, ensuring adherence to legal and company policies.
- Conducted employee training feedback and follow-up interviews to assess areas of opportunity for training improvements.
- Streamlined training processes, introducing innovative tools and techniques to enhance learning experiences.
- Analysed customer feedback to identify areas for improvement in service delivery and training content.
- Maintained accurate records of training attendance, progress reports, and evaluation results.
- Monitored employee performance through observation and metrics, conducting training sessions based on improvements needed.
- Utilised company policies on training requirements to update training materials and meet objectives.
- Ensured hygiene regulations were followed at all times by closely monitoring employee operations and inspecting ingredients.
- Closely monitored employee operations to determine employee weaknesses and development required.
- Verified employee authorisations, approvals and qualifications have been met prior to training start dates.
- Customised training materials to address the unique needs and learning styles of diverse crew members.
- Oversaw practical assessments and certifications for crew members, ensuring competency in assigned roles.
- Conducted in-depth demonstrations on more efficient processes and operations, boosting overall productivity.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Used coaching and mentoring techniques to improve employee skills and boost morale.
- Advocated for continuous learning and development, encouraging team members to pursue additional training opportunities.
- Managed employee onboarding through training and coaching on best practices.
- Processed customer orders and payments using POS software.
- Processed customer payments accurately using credit card and cash methods.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Assisted with meal service and kitchen tasks during peak periods and employee absences.
- Assessed training outcomes, adjusting strategies to improve efficiency and effectiveness of training programmes.
- Monitored and updated knowledge of requirements for each team position.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Used coaching and mentoring techniques to improve employee skills and boost morale.
- Assisted with meal service and kitchen tasks during peak periods and employee absences.
Ground Crew
Sunlight Airline
Clark Pampanga, Philippines
01.2025 - 02.2025
- Achieved service time and quality targets.
- Maintained clean, safe working environments to eliminate accident risks.
- Managed complaints with calm, clear communication and problem-solving.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Engaged with customers to better understand needs and deliver excellent service.
- Collaborated with team members to achieve target results.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Identified issues, analysed information and provided solutions to problems.
- Handled customer concerns and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
- Built and maintained courteous and effective working relationships.
Education
Bachelor of Science - Tourism Management
CARD MRI DEVELOPMENT INSTITUTE, INC
Tagum City01-2025
Skills
- Employee training
- Coaching and training
- Food safety
- Hygiene control
- Operational excellence
- Performance monitoring
- Performance evaluation
- Customer service
- Customer service skills
- Customer engagement
- Crew leadership
- Problem solving
- Communication skills
Timeline
Ground Crew
Sunlight Airline
01.2025 - 02.2025
Crew Trainer
Mcdonalds
04.2022 - 07.2026
Bachelor of Science - Tourism Management
CARD MRI DEVELOPMENT INSTITUTE, INC